HOBAN Recruitment is seeking motivated and professional individuals to join the Business Engagement Support Team within a Federal Government department. These roles range from APS3 to APS6 equivalent and will be based onsite in Canberra City. If you have a passion for stakeholder engagement, problem-solving, and making a positive difference in the community, we encourage you to apply.

About the Role:
Depending on your level of experience and placement (APS3-APS6), your responsibilities may include:

• Responding to phone and email enquiries from childcare services
• Supporting services with their reporting obligations and payment or policy queries
• Applying legislation under the Family Assistance Law
• Documenting and managing cases through a case management system
• Analysing data to identify and resolve issues
• Undertaking complex case investigations
• Providing guidance, training and quality assurance within the team
• Supporting management with team planning, escalations, and process improvements
• Staying up to date with legislative and procedural changes in a dynamic environment

Benefits:

• Join a professional Federal Government team
• Canberra CBD location (50 Marcus Clarke Street)
• Supportive and collaborative team culture
• Opportunities to develop subject matter expertise
• Valuable APS-level experience to boost your career
• Work that supports vital childcare services across Australia

About You:

To be successful in this role, you will demonstrate:

• Previous experience in stakeholder support, customer service or contact centre roles
• Excellent written and verbal communication skills
• Ability to interpret policy, legislation or complex guidelines
• Confidence using case management or CRM systems
• Strong problem-solving, analytical and decision-making skills
• Adaptability and willingness to learn in a fast-paced environment
• For higher-level roles (APS5/6), experience in team leadership, training, and quality assurance

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions at COB THURSDAY 22nd May 2025.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at [email protected] or visit hoban.com.au/adjustments for additional contact details.