Everything RV is an industry leader in New South Wales with our primary focus being customer experience.

With a state-of-the-art service center in Girraween and a spacious dealership at Smeaton Grange, we pride ourselves on providing the best service to our customers both during their purchase, and post purchase of their RV.

Due to growth within the business, we are looking at finding our next Workshop Controller to support workshop operations and drive the flow of work for the workshop with a strong focus on quality, customer service and efficiency.

As the successful candidate, your responsibilities will include:

Establish work capacity and outputs for service team in line with KPI's

Analyse work volumes for service, insurance and warranty

Drive daily team meetings with workshop supervisor and team members

Keep abreast of department procedures and implement change as required

Work with key stakeholders and ensure processes support other departments and business objectives

Implement and drive quality control checks at required stages

Review quality control findings and provide feedback to manufacturer liaison for continuous improvement

Assess inconsistencies between quality control check findings and Pre-Delivery Inspection findings

Ensure all relevant paperwork and information is provided to service team in a timely fashion

Monitor and consult workshop on status of works to be completed

Provide metrics around scheduling including cut-off periods, daily capacities and re-scheduling guidance

Ensure scheduler is supported through procedures relating to accuracy of inbound information from other departments

Drive customer satisfaction by accommodating preferred scheduling dates so far as possible

Skills, requirements and previous experience:

Strong organisation and time management skills

Previous experience in the Recreational Vehicle or Motor Vehicle industry (service centers)

Understanding of quality procedures and timely reporting of quality metrics

Ability to self-manage

Ability to work in a small team

Strong customer service focus

Exceptional written and verbal communication skills

High level of computer literacy including MS Office

If you are ready for the next step in your career, please apply now and join Everything RV for an exciting journey.