The Office support role plays a key part in supporting the estimating team by conducting on-site measurements, managing client enquiries, and maintaining project data. This role requires strong organisational skills, attention to detail, and a client-focused approach to ensure timely and accurate project estimations.

Key Responsibilities

Inbox & Database Management

Monitor and manage the company email inbox, responding to client and supplier enquiries promptly.

Maintain and update project details, estimates, and client information in the company database.

Ensure all data is accurate and up to date for smooth project workflow.

On-Site Measuring & Assessments

Visit project sites to take accurate measurements for flooring installations.

Record and interpret project details to assist in cost estimation.

Communicate effectively with clients and site supervisors during visits.

Estimating & Client Communication

Assist in preparing cost estimates and quotations for flooring projects.

Liaise with suppliers to gather pricing and availability information.

Proactively follow up with clients regarding their enquiries.

Provide administrative support to the estimating team as required.

Skills & Experience Required

Strong attention to detail with a high level of accuracy.

Excellent organisational and time-management skills.

A proactive and client-focused attitude.

Basic knowledge of estimating and flooring (preferred but not essential).

Proficiency in Gmail, Microsoft Office (Excel, Word) and database management.

Ability to work independently and as part of a team.

A valid driver’s license for travel to job sites.