About us

A fast-growing boutique Higher Education provider with campuses in Melbourne and Sydney. The institute empowers students to realise their potential through an educational experience that is practical, engaging, and relevant to their career goals.

We currently have an opportunity for an experienced Student Services Officer to join our team based in the heart of the Melbourne CBD for a casual evening contract with the potential for growth into a permanent position as required. Initial engagement would include 2-3 nights per week, 4-5 hours per shift.

The ideal candidate should be a fast learner and a motivated team player who is customer-obsessed, embraces change and advocates for continuous quality improvement with a "can do" attitude. You must be able to work independently and be reliable and trustworthy.

Key responsibilities of this role include:

First point of contact for students, staff, and external stakeholders, front counter responsibility

Closing the campus at the completion of evening classes

Provide administrative and customer-centric student support-services in relation to enrolments, course advice, data entry, student record keeping, etc.

Respond to face-to-face, telephone and email enquiries promptly and professionally, in adherence to standards and procedures.

Actively participate in the continuous improvement of the student experience

Maintenance of Student records

Participate in meetings, as and when required

Provide quality customer service to students

Assist with the organisation of student events, graduation, and orientation programs

Other administrative support and duties as required

Skills and experience

Experience in the education or customer services sectors ideal

Excellent oral and written communication skills

Excellent interpersonal skills ensuring quality service

Adaptable to a changing work environment and ability to work under pressure while maintaining high levels of attention to detail and accuracy

Excellent time management skills, ability to prioritise and a willingness to be flexible in undertaking administrative duties

Demonstrated computer literacy, including competencies in using Microsoft Word, Excel spreadsheets and student records software

Only shortlisted candidates will be contacted. Applications will be reviewed as they are received.