Why is this a great opportunity for me?

Our client is a multi-award winning Big-4-Bank with office across the globe, with world class training and an excellent growth culture.

Company benefits:

• Team Leaders/Management who want to nurture your potential and support your career path
• Located close to public transport in the CBD
• 4 month contract with potential to extend or go perm

About the role

Rate: $35.86 per hour + super
Location: CBD office with potential WFH flexibility after training

Are you ready to join a prestigious Big 4 bank and become a part of a vibrant and dynamic team in the heart of the city? We are seeking enthusiastic Customer Service Representatives to assist in upgrading our legacy suite to a new terminal.

What will my day to day look like?

We’re looking for two customer-focused and results-driven Business Collections Officers to join our fast-paced and collaborative lending operations team.

With one role available in each of our Business Loans and Overdrafts teams, you’ll be responsible for managing a portfolio of small business customers and supporting them through the collections process.

This is a proactive phone-based role ideal for someone with collections or call centre experience who thrives on problem-solving, building rapport, and delivering fair outcomes for clients.

Key Responsibilities

• Manage a portfolio of ~200 small business customers in arrears.
• Make high-volume outbound calls (80%) to engage with customers, discuss their financial situation, and negotiate repayment plans.
• Handle end-to-end case management for assigned accounts.
• Monitor payment arrangements and follow up as needed to ensure compliance.
• Collaborate with internal teams to resolve complex account issues.
• Complete necessary administrative work (20%) related to customer records, account notes, and workflow tracking.
• Work within a high-performing team of 6 under either the Loans or Overdrafts division.

What skills and experience do I need?

You have experience in a collections or call centre based role. You have excellent communication skills and a positive, hardworking attitude. You love learning and helping people. You are keen to learn and grow within the bank.

• Experience in customer service within banking is a plus
• Ability to work in a fast-paced environment
• Excellent communication skills and a friendly demeanour

What are the perks of the job?

• Join fun team where everyone gets along well
• Work in a central CBD office with the potential for work-from-home flexibility once fully trained
• Gain experience working for a reputable Big 4 bank, enhancing your career prospects

If you are eager to start your career in a supportive and engaging environment, apply now! We look forward to welcoming you to our team.