Front Office Super Star

Palazzo Management Pty Ltd
Surfers Paradise, QLD
A$50,000-$55,000 p/a
Hospitality & Tourism → Front Office & Guest Services
Full-time
On-site

Posted 18 days ago


Due to internal growth we currently are looking for Part-Time/Full-Time staff, and it is a Surfers Paradise based role.

About the role

You will be joining this 66 Apartment Resort located in Surfers Paradise. Working alongside the Owner/Operator and assisting them in maintaining the hotel to a high-quality standard.

We are looking for an enthusiastic applicant who knows how to get the best out of his/her team. Someone who leads by example by setting and providing the highest levels of customer service. A team player who enjoys the hospitality industry and wants to further their career.

Your responsibilities will include but not limited to:

  • Ensuring smooth, check-in and check-out for guests in a timely manner.
  • Effectively communicating with all departments of the hotel to ensure customer satisfaction and operational requirements are achieved.
  • Provide a high level of standards in service delivery.
  • Superb interpersonal and communication skills in both written and oral.
  • Answering calls in a professional manner
  • Attend to enquiries including reservations and room inspection.

In the absence of management, to take responsibility and maintain a high level of service.

  • Liaise with other departments in the hotel
  • Contribute proactively to the business KPIs and exceed targets
  • Take every opportunity to upsell the services of the hotels.
  • Maintaining compliance with OH&S regulations and ensuring compliance with policies and procedures of all staff members.
  • Answers guests’ enquiry handles complaints and attends to the needs of the guests.
  • Maintain and be guided by hotel policy on credit/lost and found hotel guests' properties.
  • Managing stock levels for front desk & housekeeping department.
  • Delegating duties on shifts.
  • Fully conversant with all hotel emergency policies.
  • Checks cleanliness of lobby and public areas, lights
  • Checks on registration of arriving guests and ensures all information should be filled in.
  • Responsible for group reservations, ensuring group rate, policy and payment were effectively followed up.
  • Management of staff to ensure that they are performing to organisational standards.

What we can provide you with:

  • A relatively competitive salary
  • Ongoing personal development and training.
  • A friendly team environment.
  • Secure Parking onsite

Skills and experience

The successful candidate should possess the following:

  • Outstanding customer service skills
  • Have a passion for hospitality and learning.
  • Excellent grooming and presentation skills
  • The ability to work autonomously and juggle competing tasks under pressure.
  • Previous experience in a senior/supervisory role, in a hotel Front Office capacity.
  • Unlimited working rights and flexibility to work 38 hours a week, including a rotating roster that consists of the early, late, weekend and public holiday shifts.
  • Twelve months of industry experience and tertiary degree/qualification in hospitality.
  • Relevant Hospitality software skills and general computer literacy are advantageous.

Please note only shortlisted candidates will be contacted


About Palazzo Management Pty Ltd

Surfers Paradise, QLD, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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