Due to internal growth we currently are looking for Part-Time/Full-Time staff, and it is a Surfers Paradise based role.

About the role

You will be joining this 66 Apartment Resort located in Surfers Paradise. Working alongside the Owner/Operator and assisting them in maintaining the hotel to a high-quality standard.

We are looking for an enthusiastic applicant who knows how to get the best out of his/her team. Someone who leads by example by setting and providing the highest levels of customer service. A team player who enjoys the hospitality industry and wants to further their career.

Your responsibilities will include but not limited to:

• Ensuring smooth, check-in and check-out for guests in a timely manner.
• Effectively communicating with all departments of the hotel to ensure customer satisfaction and operational requirements are achieved.
• Provide a high level of standards in service delivery.
• Superb interpersonal and communication skills in both written and oral.
• Answering calls in a professional manner
• Attend to enquiries including reservations and room inspection.

In the absence of management, to take responsibility and maintain a high level of service.

• Liaise with other departments in the hotel
• Contribute proactively to the business KPIs and exceed targets
• Take every opportunity to upsell the services of the hotels.
• Maintaining compliance with OH&S regulations and ensuring compliance with policies and procedures of all staff members.
• Answers guests’ enquiry handles complaints and attends to the needs of the guests.
• Maintain and be guided by hotel policy on credit/lost and found hotel guests' properties.
• Managing stock levels for front desk & housekeeping department.
• Delegating duties on shifts.
• Fully conversant with all hotel emergency policies.
• Checks cleanliness of lobby and public areas, lights
• Checks on registration of arriving guests and ensures all information should be filled in.
• Responsible for group reservations, ensuring group rate, policy and payment were effectively followed up.
• Management of staff to ensure that they are performing to organisational standards.

What we can provide you with:

• A relatively competitive salary
• Ongoing personal development and training.
• A friendly team environment.
• Secure Parking onsite

Skills and experience

The successful candidate should possess the following:

• Outstanding customer service skills
• Have a passion for hospitality and learning.
• Excellent grooming and presentation skills
• The ability to work autonomously and juggle competing tasks under pressure.
• Previous experience in a senior/supervisory role, in a hotel Front Office capacity.
• Unlimited working rights and flexibility to work 38 hours a week, including a rotating roster that consists of the early, late, weekend and public holiday shifts.
• Twelve months of industry experience and tertiary degree/qualification in hospitality.
• Relevant Hospitality software skills and general computer literacy are advantageous.

Please note only shortlisted candidates will be contacted