Care Coordinator – Hi Five Newcastle Pty Ltd

About the Company

Hi Five Newcastle Pty Ltd is a well-established registered NDIS service provider. We continue to expand our services as we grow. We cater to vulnerable people of varying age groups in the community. Our programs aim to provide high-quality services to enhance people’s lifestyles through a Person-Centred Approach, using every opportunity to support individuals in achieving their goals.

We pride ourselves on our reputation for delivering excellent service. Our vision is to provide innovative and flexible high-quality support that genuinely enhances the lives of people with disabilities, their families, and support workers.

About the Opportunity

The role of the Care Coordinator is to support participants to achieve their NDIS and person-centred goals through the promotion of independence and choice. We work closely with support workers, support coordinators, plan managers, and allied health professionals to ensure a collaborative, multidisciplinary approach.

As a Care Coordinator, you are the primary contact for participants in all support-related matters and play a central role in maintaining service continuity, compliance, and participant satisfaction.

Key Responsibilities

Participant Support & Coordination

Onboard new participants and carry out induction, including educating them on NDIS processes.

Complete and maintain participant risk assessments, support plans, person-centred plans, and monthly progress reports.

Serve as the primary contact for participants and support workers.

Help support participants with complex and high care needs—ensuring support workers are appropriately trained.

Support participants in decision-making and coordinate community and in-home support.

Monitor service delivery and assist with issues as they arise to ensure continuity of care.

Case & Compliance Management

Daily review of case notes to monitor quality, completeness, and compliance.

Incident management and reporting—record, investigate, and escalate incidents according to NDIS and internal policies.

Coordinate behaviour support reporting requirements, including liaison with BSPs and submission of reportable incident data.

Ensure ongoing general compliance, including document and process adherence aligned with NDIS Practice Standards.

Assist in audit preparation and support leadership during internal or external audits.

Administrative Support

Perform general administrative tasks relevant to the role.

Assist the Operations Manager with additional administrative tasks as required.

Provide reception duties at the Learning Hub, including greeting visitors, managing calls, and general office support.

Assist with office projects and initiatives, such as resource development, events, or systems improvement.

Staff Support & HR Functions

Maintain staff training and development records and ensure mandatory training is up to date.

Maintain staff compliance documentation, such as screening checks, licenses, and qualifications.

Organise annual performance reviews for support workers.

Act as the main point of contact for general HR-related inquiries from internal and external stakeholders, escalating as needed.

Manage recruitment tasks: check applications, coordinate interviews, oversee the recruitment filing system.

Complete pre-employment checks for preferred candidates and ensure onboarding documentation is properly collected and stored.

Finance & Scheduling Support

Generate weekly timesheets and assist the finance team with monthly budgeting.

Assist with rostering if needed, ensuring support worker shifts are appropriately covered.

Liaise with Plan Managers regarding service delivery and participant budget utilisation.

Desirable / Requirements

Relevant qualifications in disability services, community services, or a related field

Strong understanding of the NDIS and experience with complex care participants

NDIS Worker Screening Check

Working With Children Check

National Police Check

Australian Driver’s Licence

Proof of COVID-19 Vaccination

Available to start ASAP

Knowledge & Experience

Prior experience in a similar role within the disability or community services sector

Excellent time management, communication, and interpersonal skills

Proven ability to manage competing priorities in a fast-paced environment

Strong administrative, record-keeping, and compliance knowledge

HR or recruitment experience highly desirable

We are a team of motivated, honest people who love our work and culture. We’re looking for someone who:

Always represents our values and leads by example

Is a reliable team player with strong integrity

Can multitask and adapt to changing needs

Brings energy, professionalism, and a proactive attitude

How to Apply

If you believe this role suits your experience and passion, we’d love to hear from you!

📧 Email your resume to: [email protected]
📞 Contact: Shawn Soundron on 0466 922 033

Please note: If you haven’t heard from us, please consider your application unsuccessful at this time.