THE ROLE

Port Lincoln Leisure Centre is looking for Customer Care Team Leaders to join us at our centre, located in Port Lincoln.

The Customer Care Team Leader is responsible to provide administration support to Customer Care services,
including the café, merchandise and swimming lessons program.

The Customer Care Team Leader is required to work with a range of full time and casual staff to meet the overall
goals and objectives of the centre. The Team Leader will ensure all members and guests receive the highest
possible level of service. This position also includes direct Customer Service responsibilities.

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. With approximately 1,000 employees (and growing), we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

Our aim is to develop the whole person, helping all South Australians connect with a better life. Not only their physical fitness and capabilities, but also their sense of identity, purpose, hope and dignity; psychological health; resilience; social connectedness; lifelong learning; and their own contribution back into the community. All the elements that together constitute a full, healthy, productive, and satisfying life.

SKILLS & EXPERIENCE

Successful candidates will also have, or be willing to obtain:

National Police Check (NPC) – Certificate must be within six (6) months from date of issue

International police check - for applicants who have lived or worked overseas in the past five (5) years

DHS Working with Children Check (WWCC)

(HLTAID009) Provide CPR

(HLTAID011) Provide First Aid

Certificate of completion for “Responding to Risks of Harm, Abuse and Neglect” (RRHAN) training

Successful candidates will have flexibility of working hours, between 15-20 a week.

To view the position descriptions for this role, please visit our website at https://www.sa.ymca.org.au/get-involved/careers/find-a-job.

THE BENEFITS

The opportunity to join a leading provider of recreation, community, and children’s services.

Free access to YMCA South Australia’s recreation facilities.

A culture of empowerment and growth with ongoing opportunities for career development.

A supportive team of passionate and professional individuals.

LIKE TO KNOW MORE?

For a confidential discussion about this opportunity, please contact Anna Ryan on 0457 604 155 or [email protected].

HOW TO APPLY

Does this sound like you? Please submit your resume and cover letter via Apply Now!

You must address the key selection criteria in your application.

Applications close 08 June 2025.

Please note, only shortlisted applicants will be notified.

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened to make sure that the right people are in the right roles. This includes:

National Police Check (issued in the last 6 months)

DHS Working With Children Check

International Criminal History Record Check (if worked overseas in the last 5 years)

To learn more about our screening processes, you can find our Safeguarding Children and Young People Policy here: https://www.sa.ymca.org.au/who-we-are/safeguarding-children

YMCA South Australia is an equal opportunity employer and is committed to safeguarding children and young people and other vulnerable people.