Position Overview:

We are looking for a motivated and organised Administrative & Front Office Coordinator to join our busy plumbing team. This role, reporting to the Office Manager and Director, is essential to the day-to-day operations of the business and involves managing front office duties, scheduling jobs, and supporting management with administrative tasks. You’ll be the first point of contact for clients and play a key role in ensuring smooth communication between the office and field staff.

Key Responsibilities:

Front Office Duties:

Answer incoming calls and emails in a professional and timely manner

Greet visitors and clients, providing a friendly and helpful first impression

Job Scheduling & Coordination:

Book and manage daily plumbing jobs using job management program SimPro.

Communicate with clients regarding job bookings, updates, and follow-ups

Coordinate with plumbers and apprentices to manage workloads and appointments

Administrative Support:

Assist management with admin tasks including data entry, quoting, and invoicing

Prepare job sheets, compliance certificates, and documentation for projects

Maintain accurate digital records and filing systems

General Office Management:

Order and monitor office and plumbing supplies

Keep the office clean, organised, and running efficiently

Support with reporting, safety compliance, and team communications

Key Skills & Attributes:

Excellent phone manner and communication skills

Strong attention to detail and time management

Ability to juggle multiple tasks in a fast-paced environment

Confident with job management systems

Positive, reliable, and team-oriented attitude

Experience:

Prior experience in a similar admin role, ideally in the trades or plumbing industry

Knowledge of plumbing terminology and workflow is a bonus

Familiarity with scheduling software SimPRO is a bonus but not essential.

Email your application, current resume and cover letter to [email protected].