We are looking for an enthusiastic individual who is dedicated to providing exceptional customer service to join our administration team on a casual basis.

If you thrive on professionalism, compassion, optimism and initiative – you’ll fit right in. We listen to and encourage our people to be the best they can be. We recognise and reward achievement. At Avive Health, you’ll flourish among a team of experts in their fields; in a transparent environment where people are treated with understanding, dignity and respect.

All applications are considered.

About Avive Health

Treating mental health is complex. It’s also deeply personal. Avive Health embraces this challenge to improve the health and wellbeing of Australians and their families. It drives us forward, every single day.

Avive Clinic Brisbane is one of the first of Avive Health’s pipeline of private mental health facilities to be developed across the country. We are a 63-bed premium private mental health hospital featuring the latest health design principles, technology-integrated care and trauma-aware programs, with treatment for:

anxiety disorders

mood disorders

alcohol use disorders

developmental trauma

adult trauma and emergency first responders

women’s mental health

Visit https://avivehealth.com.au/

Your Opportunity

Reporting directly to the Practice Manager you will be responsible for but not limited to:

Provide courteous and efficient service to patients and visitors

Manage inquiries and complaints and ensure optimal service through effective communication

Perform general administrative tasks such as photocopying, typing, filing, and faxing and providing support to senior staff as needed

Maintain accurate patient records and manage electronic patient management systems, whilst always ensuring privacy and confidentiality of patient information

Oversee health fund claims, manage billing notices and patient billings

Ensure compliance with safety and infection control practices

Support the implementation of non-clinical service delivery programs

Your Skills and Experience

Previous experience in medical administration/reception, ideally in a busy specialist environment.

Compassionate manner and ability to handle sensitive information with discretion.

Excellent communication and interpersonal skills.

Understanding medical terminology is advantageous.

Capability to work effectively within a multidisciplinary team of Specialist doctors, nurses, allied health professionals, and support staff.

The ability to work well under pressure.

Strong organisational and multitasking abilities.

High attention to detail.

Proficiency in electronic medical records (EMR) systems

Ability to work independently with minimal supervision

Demonstrated data entry skills with a focus on accuracy and speed

Relevant administrative qualifications are highly regarded.

How to apply

By learning about this role, you've taken your exciting step towards the prospect of working with a private mental health organisation committed to making a meaningful impact on people’s lives.

If this sounds like you, apply by clicking the ‘Quick Apply’ button on this job listing.