The Field Operations Support role is a dynamic blend of autonomy and teamwork, collaborating directly with Camp & Village teams, and Senior Management Head Office teams. You will be responsible for the management and support of the Field staff, as well as overseeing the day-to-day operations of TCLH managed sites.

This role will be hybrid working from our Head Office in Bundall Gold Coast with travel required across our managed sites throughout Australia.

BENEFITS

The ultimate ‘lifestyle’ roster, working 2 weeks on/ 2 weeks off

Be a part of an exciting, fast passed and rapidly growing Australian-owned and operated company who were listed at #52 in the Australian Financial Review’s Fast 100

Be part of our “Rockstar” culture where we embed a culture of having fun, working hard and rewarding high achievers

Experience travelling to some of the most remote and beautiful parts of Australia

Company phone, laptop and other devices provided

DUTIES INVOLVED

Managing, assisting and supporting the Camp Managers and Field Staff as and when required via phone support or emails when in field, working form home office or head office.

Conducting site visits, audits/checks when and as required by TCLH Management or Directors

Overseeing camp mobilisations, demobilisations, shutdowns and moves, including the management and assisting staff

Managing and mentoring Camp Managers and Field Staff including performance management, and being able to take the lead in difficult circumstances while keeping positivity on the ground

Stepping in to work with the Chefs, Camp Managers or Camp Attendants when operationally required

Proactive contact with client representatives and suppliers, building strong professional relationships and rapport

Providing telephone support for troubleshooting issues at site

Leading and attending management meetings with other staff, clients or stakeholders

Ensuring delivery to various contractual requirements and scopes across the fleet of camps

Consistently re-evaluate working practices in terms of efficiency and innovation and seek out and implement new practices

Work with our executive leadership team to help oversee all food and catering aspects including ordering for multiple sites, and building and developing new menus

ROLE REQUIREMENTS

Certificate III in Commercial Cookery (minimum) and Food Safety Supervisor Certification

Demonstrated 3 years minimum experience in a Head Chef/ Executive Chef or similar position

Experience in remote settings or FIFO roles. (Oil & Gas is highly advantageous)

Proficient in HACCP and other relevant quality, safety, and compliance standards, including those specific to high-regulation sectors such as Oil & Gas, Mining, Construction and Defence.

Exceptional interpersonal; communication and strong people skills – the ability to positively and professionally communicate with staff is crucial

Ability to pass Pre-Employment Medical including Drug & Alcohol screening to allow for site visits

Current National or Federal Police Clearance valid within 6 months

At TCLH, a proudly Australian-owned and multi-award-winning company, we are redefining remote hospitality by crafting unforgettable experiences that has set the standard for excellence across industries such as Mining, Offshore and Onshore Oil & Gas, Exploration, Marine Vessels, Construction and Civil. If you are a skilled and qualified chef with a passion for exceptional service, we invite you to apply and join a team that values your commitment, hard work, and dedication to shaping the future of remote hospitality.