About the role

We are looking for a Senior Care Manager to provide operational/day to day leadership in the delivery of high-quality, person-centred care within the Support at Home program.

The position is accountable for the oversight, support, and professional development of Care Managers across designated region(s), ensuring service excellence, regulatory compliance, and continuous improvement in client outcomes. Reporting to the Team Leader of Home Care, the Senior Care Manager implements key initiatives in staff supervision, quality assurance, risk management, management of budget responsibilities and service delivery and evaluation, while fostering a culture of accountability, continuous learning, and client empowerment. Some of the main responsibilities of the role include:

• Provide mentoring and day to day management to Care Managers within region/s and undertake regular staff supervision meetings and documentation.
• Undertake annual career development reviews and ongoing performance management of Care Managers as required.
• Support and advise Care Manager in strategies to manage clients presenting with complex needs.
• Ensure all care management practices, ensure service delivery align with Support at Home program guidelines, relevant aged care standards, and organisational policies
• Lead ongoing high risk client meetings and case conferences with relevant health professionals to ensure coordinated, person-centred care, where required.
• Conduct regular reviews and audits of client care notes to ensure accuracy, consistency, and alignment with care plans and best practice standards.
• Support care managers in empowering clients—and their carers or supporters—to make informed choices, including the right to take risks, aligned with the Supported Decision-Making Framework.

Qualifications

• Tertiary, ideally Bachelor level, qualification in Social Work, Allied Health, or Nursing
• Current APHRA registration would be highly regarded

Skills & Experience

• Prior success in managing staff, ensuring a positive and supportive working culture
• Strong staff leadership skills with the ability to drive a positive work culture as well as handle difficult situations as necessary.
• Demonstrated case management experience within the sector, preferably working with complex family and social issues.
• Thorough understanding of, and empathy for, the aging process, aged care systems and opportunities.
• Ability to quickly and accurately communicate details about a client’s condition and ongoing care to clinicians, family, representatives and the MiCare team as appropriate.
• Problem-solving capabilities to work around complex schedules or walk patients through secondary plans when first options fall through.
• Clear understanding of the Aged Care Quality Standards.

Why MiCare?

• $97,377 p/year ($49.28 p/hr) + 11.5% Superannuation
• Save on tax with generous salary packaging benefits -Novated
  leasing, general living expenses, regional area benefits, meal
  entertainment, Holiday Accommodation and Venue hire
  Employee wellness portal – access great discounts
  Achieve work life balance - WFH/Office in Carrum downs & regular travel to support clients in the Southern & Gippsland region including Warragul
• Family friendly, work/life balance workplace
• Deliver operational day to day leadership
• Provide oversight, support the professional development of Care Managers across designated region(s)
• Foster a culture of accountability, continuous learning, and client empowerment

About us

MiCare is a non-profit providing services to people from a range of diverse backgrounds in the areas of aged care, home care, retirement living and migrant services. We are here for everyone and believe that all people have the right to be respected and their differences celebrated.

To be considered for this role you must be an Australian or New Zealand
Citizen or permanent resident.

The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check, Working with Children Check, NDIS Check, and influenza and COVID 19 Vaccinations.

How to apply ...
Please submit a copy of your Resume and complete your work history and
education information on the application page (you are encouraged to read
the position description before applying, and detail any certificates and
licence(s) information under the education section), and we’ll be in touch. We
will be interviewing before applications close so don't delay sending in
your application. Applications close on the 1st June 2025.

If you meet the above criteria and you’re interested in contributing to an
organisation that values the highest level of quality in everything it sets
out to achieve, we want to hear from you!

MiCare is a Child Safe organisation and is committed in everyday practice to ensure the safety and wellbeing of children.

MiCare says “NO” to Family Violence. We believe that everyone deserves to feel safe, respected, valued and treated as equals.

MiCare is committed to equal opportunity and ensuring the workplace is
reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability