The Company:

Our client is a professional, socially responsible debt collection company, founded on the principles of fairness, trust and respect. Their mission is simple, yet powerful – to help Australians get out of debt!

There are many reasons that people fall into debt and being able to receive the support to gain financial freedom, can be life changing. Our client helps people on this journey. Their compassionate, practical approach empowers customers to regain control of their financial future.

Due to continued business expansion, they are seeking a switched-on Digital Collections Officer, to join their Springwood-based internal collections team.

The Opportunity:

This newly created position offers you the opportunity to grow your skills and contribute to the development of the company's digital collection strategies.

You’ll be involved in implementing, and managing digital campaigns that connect with customers, so they can start their journey of becoming debt free. It’s well-suited to someone who is tech-savvy, detail-oriented, enjoys working with customers and is keen to progress in their career.

The role in more detail:

Develop and launch SMS and email campaigns to initiate customer engagement.

Create new content and strategies to drive digital collection outcomes.

Extract and manipulate CRM data to build targeted campaigns.

Manage customer communications via SMS, email, and live chat.

Handle sometimes challenging customer conversations, with empathy and respect.

Work with customers to negotiate sustainable payment arrangements and settlements, via written comms as well as follow-up calls.

Manage queries, disputes, and escalations with a solution-focused approach.

Record accurate file notes for all customer interactions and maintain up-to-date customer information.

Contribute ideas for improving processes and the overall digital collections strategy.

About you!

You'll not just be tech savvy.... you'll also enjoy using digital tools to communicate effectively and get results. Whether you come from a background in administration, digital communications, or collections, you’ll be passionate about delivering results and have a passion for creating better systems and better customer outcomes.

You will bring:

Very strong verbal and written communication skills.

Proficiency in Excel. (Ability to extract & manipulate CRM data)

Experience with digital communication platforms (SMS/email/live chat)

Good organisational skills to achieve high quality outputs, within agreed timeframes.

A proactive, motivated, and process-driven mindset.

Enjoy the nitty gritty, with an eye for detail and okay with a sometimes admin heavy workload.

A customer-centric approach, grounded in empathy and respect.

Bonus: experience in the collections or financial services industry

Ideally understand the collections environment with drive to push for the right outcome

The Rewards

Competitive salary, plus performance-based bonuses

Avoid peak hour and crazy parking fees!!

Close to Express Bus service and parking

Real career progression and development in a growing company

Supportive, vibrant team culture that celebrates success.

Be part of a company making a real difference in people’s lives.

The team is upbeat and energetic. They have a laugh; they work hard and play hard ….and have a whole heap of fun each day. They are proud of the work that they do and of the company that they work for.

This is your chance to help shape a new role, work with a great team, with awesome leadership and the chance to make a meaningful impact. If this sounds like you, then Apply Now!

To Apply: Please send your CV and cover letter through to [email protected] or call to have a confidential chat on +649 600 5155. I am in NZ so if it is easier, let me know when a good time is to call you.

Please note: Only those shortlisted will be contact and this will happen within a week of your application.