Key responsibilities

• Maintain a victim-centric approach while working with victims of crime from diverse client groups in relation to a wide range of complex issues and assist them by:
- providing accurate, uncomplicated and appropriate information to victims of crime and other stakeholders, including how to apply for financial assistance under the Victims of Crime Assistance Act 2009.
- providing assistance with applying for financial assistance and,
- identifying support needs and providing referrals to other organisations.
• Promote and provide advice about the Charter of Victims' Rights.
• Use trauma-informed strategies to manage difficult or challenging behaviours and/or emotional distress displayed by victims.
• Navigate electronic case management systems to accurately record interactions with clients and receive and action referrals.
• Contribute and collaborate to improve team performance by sharing and implementing innovative ideas and perform other duties as required from time to time.
• Manage own self-care when working with people who have experienced trauma.

We are looking for an applicant who demonstrates:

• Communicates effectively with people of various social, cultural, economic and educational backgrounds.
• Behaves in an ethical, respectful and culturally sensitive manner.
• Completes workload within established timeframes and adjusts priorities quickly as circumstances dictate.
• Effectively manages rapid change or difficult questions in conversation.
• Performs repetitive work according to set procedures.
• Establishes and maintains co-operative working relationships with government and non-government entities.
• Supports and promotes the interests of First Nations people and actively engages for better outcomes for First Nations people.
• Contributes to workplace equity, diversity, respect and inclusion that enriches our culture of respect and inclusion.

Applications to remain current for 12 months.

Job Ad Reference: QLD/637125CAP/25

Closing Date: Monday, 18th May 2026