Compliance and Assurance Officer

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Competitive salary and benefits package
• Professional development opportunities
• Supportive and inclusive team environment
• Career progression pathways
• Employee wellbeing initiatives
• Flexible work arrangements

Make an impact at Serco

As a Compliance, Contract and Assurance Officer at Acacia Prison, you will play a key role in supporting business areas in maintaining compliance with contractual obligations and operational performance measures. You will be responsible for analysing, evaluating, and reporting on relevant compliance data to drive continuous improvement. Working closely with internal teams, government, and regulatory agencies, you will ensure best practices are upheld in all aspects of compliance and contractual assurance. This is a full-time role reporting to the Operational Performance Manager.

As a Compliance and Assurance Officer, you’ll make a positive impact by:

• Managing the Quality Management System (QMS), including audits and compliance with ISO 9001:2015
• Preparing risk reports and coordinating monthly risk review meetings
• Overseeing operational assurance matters and ensuring action items are completed
• Monitoring training compliance for custodial and Learning Management System (LMS) training requirements
• Managing policy and standing order updates, ensuring timely review and distribution
• Assisting in handling prisoner complaints and correspondence, ensuring timely responses and identifying trends to reduce litigation risks
• Supporting contractual obligations and performance measure reporting
• Facilitating QMS presentations during induction sessions
• Engaging with stakeholders and internal teams to drive compliance awareness and adherence

Serco is a place for you

You are a detail-oriented and analytical professional with a strong background in compliance, auditing, or contract management. You thrive in structured environments and enjoy working with policies, processes, and reporting frameworks. Your excellent communication skills allow you to effectively collaborate with stakeholders and ensure adherence to compliance requirements.

To be successful in this role, you’ll have:

• Tertiary qualifications in Business, Commerce, or Contract Law (DESIRABLE)
• ISO 9001:2015 qualifications (DESIRABLE)
• At least 3 years of experience in compliance, auditing, justice, or business operations (justice setting experience highly regarded)
• Advanced Excel skills for data analysis and reporting
• Strong ability to engage stakeholders and drive compliance initiatives
• Meticulous attention to detail and ability to meet deadlines without exception

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

Impact a better future at Serco.