Job Opportunity: Program Compliance Officer

Work type: Full-Time Position

Location: Kununurra, WA 6743 (Hybrid or remote arrangements may be available)

Do you have an eye for detail, a knack for coaching, and a commitment to improving service quality? Join Job Pathways as a Program Compliance Officer and play a vital role in strengthening program delivery through continuous improvement and quality assurance.

Learn more about us here: https://jobpathways.org.au/

About the Role

As a Program Compliance Officer, you’ll drive the quality and compliance of Job Pathways’ Employment Programs. Working closely with front-line staff and leadership, you’ll help promote a culture of continuous improvement, conduct audits, monitor data integrity, and ensure programs meet all regulatory and internal standards.

This is a dynamic position that blends compliance oversight, staff mentoring, and systems improvement—ultimately supporting sustainable employment outcomes across the East Kimberley.

Key Responsibilities

• Internal Auditing & Staff Support: Deliver induction, mentoring, and coaching to strengthen staff understanding of compliance requirements.
• Contractual & Data Compliance: Conduct audits on participant files, analyse data trends, and ensure accurate, complete documentation in line with program standards.
• Workflow & Systems Monitoring: Audit systems and workflows to identify risks, flag issues, and support data integrity.
• Reporting & Documentation: Maintain detailed records, prepare audit reports, and contribute to process improvement initiatives.
• Cultural Engagement: Apply culturally responsive approaches when working with Aboriginal clients, staff, and communities.

Qualifications & Experience

Essential:

• Experience mentoring or training staff in Employment Services (CDP experience highly regarded)
• Background in compliance, auditing, or case management within the employment services sector
• Familiarity with the CDP program and ECSN system
• Excellent attention to detail, verbal and written communication skills
• Proven ability to deliver constructive feedback and training
• Proficiency in Microsoft Office (Word, Outlook & Excel)
• Effective time management with the ability to meet deadlines
• Able to manage competing priorities while maintaining accuracy
• Solid understanding of privacy, confidentiality, and data governance

Preferred

• Tertiary qualifications in Administration, Auditing, Case Management, Employment Services or similar field.

What You’ll Need

• National Police Certificate (or willingness to obtain).
• NDIS Worker Screening Check (or willingness to obtain).
• Capacity for regular travel throughout the region (road and air) including overnight stays

Why Join Job Pathways?

• Be part of a dedicated team driving high-quality service outcomes.
• Work in a dynamic environment with meaningful community impact.
• Growth & Mentorship: Opportunities to share your expertise while learning from others.
• Salary packaging benefits to increase take-home pay.
• Attractive leave entitlements to enjoy the Kimberley lifestyle.
• Employee Assistance Program for confidential wellbeing support.

How to Apply

Job Pathways is committed to creating a workplace where quality, safety, and cultural responsiveness are highly valued. Guided by the values of Courage, Commitment, Care, and Collaboration. If you’re ready to use your skills to create impact, we want to hear from you!

To apply, please submit a cover letter addressing the qualifications and experience listed above, as well as a current resume.

Applications that do not include a cover letter addressing the required experience will not be accepted.

For a copy of the position description or to submit your application, email [email protected]

Job Pathways reserves the right to fill the position before the closure date if a suitable candidate is identified.

Apply today and help build stronger, more compliant systems that support lasting community outcomes.