Be the first point of contact and create real impact through meaningful support. At Infinite Networks, we provide fast, reliable internet and networking solutions backed by exceptional customer service. We’re looking for a Customer Experience Representative (Level 1) to be the friendly, knowledgeable first point of contact for our clients. This can be a remote, work-from-home position.

What You’ll Do

Deliver Level 1 technical support for hosting, networking, and NBN services

Respond to customer queries via phone and email

Maintain accurate records and customer information across internal systems

Follow internal knowledge resources and escalate issues when required

Process account updates, cancellations, payments, and service requests

Handle complaints with empathy, clarity, and a solution focused mindset

Support internal teams by coordinating across departments as needed

Recommend services and share relevant promotions with clients

What You’ll Bring

Previous experience in customer support or helpdesk roles

Clear and professional communication skills

Excellent time management and multitasking skills

A proactive and customer-first approach

Why Join Us

Work with a friendly, driven team in Canberra

Be part of a company that values initiative, integrity, and service excellence

Learn from the best and grow your career in IT and telecommunications

Competitive salary, professional development and career growth opportunities

Apply Now

If you’re tech-savvy, love helping people, and want to be part of something great we’d love to hear from you. Apply now with your resume and a short cover letter.