Closing Date: 9am Friday 23 May
face2face reference: 642490
Location: Deakin, ACT or Richmond, VIC
Contract Duration: 12 Months + 12-Month Extension/s

Why Join?

• Support the delivery of major technology programs driving service improvements for Australians
• Play a key role in managing and optimising Salesforce environments in a complex enterprise setting
• Contribute to innovative projects transforming service delivery within government
• Work collaboratively across multi-disciplinary teams including developers, testers, and architects
• Lead improvements in platform administration, automation, and release management
• Join a fast-paced, supportive team committed to technical excellence and best practice

About the Role

This role sits within the Technology Services Division, supporting a critical program of work leveraging Salesforce and related technologies. You will lead Salesforce administration activities, environment management, and support release and change processes, collaborating with internal teams and vendor partners to ensure platform stability and performance.

Key Responsibilities

• Perform Salesforce administration tasks to support releases, CI/CD pipelines, and environment changes
• Develop and maintain environment and code management plans to support releases and BAU fixes
• Manage Salesforce support tickets and maintain platform security and compliance
• Identify and implement automation opportunities to streamline environment management
• Collaborate with cross-functional teams and vendor partners to troubleshoot and resolve issues
• Ensure documentation of processes, configurations, and policies is accurate and up to date

Skills & Experience

• Certified Salesforce Administrator with at least 2 years’ experience in Salesforce environments
• Solid understanding of Salesforce security, sharing models, and administration tools including Data Loader and Service Cloud
• Proven experience collaborating with cross-functional teams and external vendors
• Strong analytical and problem-solving skills with a keen eye for detail and quality
• Experience documenting technical processes and supporting knowledge sharing within teams
• Familiarity with Agile methodologies and tools such as Jira and Confluence is desirable

Australian Citizenship + ability to obtain Baseline security clearance is a mandatory requirement for this position.

If you have any questions or would like more details, don’t hesitate to reach out to Lisa Whitehorn on 02 6199 5750 or at [email protected].