• Full-Time Permanent Role
• Great Salary of $95,000 Base Salary + Super + up to $15,900 NFP Salary Packaging benefit
• Location: Sydney, NSW or Adelaide, SA or Brisbane, QLD | Hybrid 2 days in the office and 3 days from home!
• Make a meaningful difference to the lives of Australians in need!

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity
At Mission Australia, we are driven by a shared purpose-to empower individuals and strengthen communities. The technology that supports our dedicated workforce plays a crucial role in delivering on this mission.

As a Workforce Systems Advisor, you will be the go-to expert on Kronos, providing Tier 1 and Tier 2 support. You will ensure the Kronos platform runs smoothly, drive configuration improvements, and optimise performance to support frontline teams and business objectives.

We are seeking an experienced Kronos (MyTime) specialist with strong root cause analysis, system configuration, and troubleshooting skills. Effective communication and a solutions-focused mindset are essential for collaborating with both end-users and business leaders. A willingness to upskill across our multiple Workforce Systems, including Workday and Chris21, will be highly regarded.

This role offers flexibility and work-life balance, with the option to be based in Adelaide, Brisbane or Sydney, and a hybrid working arrangement of 2 days in the office and 3 days from home.

Your key responsibilities will be to:

• Respond to and resolve Kronos (MyTime) issues, experienced by internal customers
• Identify, develop and implement process improvements to enhance system performance and user experience
• Engage with customers through various communication channels, including phone, MS Teams, email, and My Service Centre (ServiceNow), ensuring all requests are accurately tracked and managed within the ServiceNow system
• Support system testing for Kronos (MyTime) updates, new configuration, Pay Rules, or process changes
• Identify potential process improvement opportunities within the Kronos (MyTime) system, recommending solutions to optimise system functionality
• Develop and maintain strong working relationships with internal and external stakeholders and enabling functions
• Develop and maintain the Kronos Support Manual, User Guides and FAQ's.

Requirements for Success

• Experienced user of Kronos as an administrator and advisor
• A demonstrated knowledge of HR processes is highly desirable
• Experience in provision of Helpline support in large organisations or similar expertise
• Outstanding communication skills, with the ability to provide quick, effective solutions to customers
• Effective problem-solving skills, including decision making, time management and immediate prioritisation of tasks assigned
• Proficient in the use of ServiceNow or a similar ticketing system
• Ability to operate under pressure, multi-task and maintain accuracy of work

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

Find out more about a career with Mission Australia.

How to apply
Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.