Position Description

Position Title: Manager – Aged Care Services Eastern Zone

Reports To: Senior Manager – Aged Care and Transport Services

Location: Eastern Zone (Cootamundra, Goulbourn, Yass, Boorowa, Crookwell)

Employment Type: Full-Time

Position Purpose

The Manager – Aged Care Services is responsible for the day-to-day operational management of aged care services within their designated zone (Eastern). This includes supervising Coordinators and Support Workers, ensuring high-quality service delivery in line with Aged Care Quality Standards, and supporting the workforce to provide person-centred, safe, and respectful care to participants.

This role plays a key part in the frontline leadership of Valmar’s aged care operations, ensuring that participant outcomes are met, staff are supported, and services run efficiently and compliantly.

Key Responsibilities

Operational Management

Oversee the daily delivery of aged care services within the designated zone, ensuring services meet participant needs and expectations.

Coordinate rosters, service allocations, and staff workloads to ensure continuity and efficiency of care.

Monitor service quality and implement improvements in response to feedback, audits, or incidents.

Ensure client records, support plans, and documentation are current and accurate.

Ensure all services are delivered in accordance with relevant Aged Care Quality Standards and Valmar’s policies and procedures.

Staff Supervision & Support

Supervise and support Coordinators and frontline Support Workers.

Conduct regular team meetings, provide feedback, and oversee performance management and development.

Identify training needs and coordinate access to learning opportunities and supervision.

Support staff wellbeing and morale, fostering a positive and inclusive team culture.

Conduct regular field visits and staff check-ins to monitor service delivery.

Client Engagement

Respond to participant and supporter enquiries, feedback, or complaints in a timely and professional manner.

Participate in care reviews and ensure services are responsive to participant needs.

Maintain respectful and supportive relationships with participants, and their supporters.

Compliance & Reporting

Ensure compliance with Valmar’s systems and legislative obligations, including incident reporting, risk management, and data entry.

Support audits, quality improvement projects, and reporting requirements as directed.

Ensure staff compliance with policies including WHS, privacy, and safeguarding practices.

Work Health and Safety (WHS) Responsibilities

Promote a culture of safety and compliance among staff.

Identify and respond to WHS risks and hazards.

Ensure team members follow safe work procedures and attend WHS training.

Participate in regular WHS meetings, inspections, and reporting.

Essential Selection Criteria

Qualifications & Experience

Tertiary qualifications in Aged Care, Community Services, Health, or a related discipline, or demonstrated equivalent experience in a relevant field.

Previous experience in a supervisory or coordinator role in aged care or community services.

Knowledge of Aged Care Quality Standards and compliance frameworks.

Leadership & Team Coordination

Experience supervising teams and managing workloads or rosters.

Ability to support staff performance, development, and wellbeing.

Communication & Client Service

Excellent interpersonal skills with the ability to liaise with staff, participants and their supporters.

Ability to resolve complaints or concerns promptly and respectfully.

Organisation & Accountability

Strong time management, multitasking, and documentation skills.

Ability to meet deadlines and comply with reporting requirements.

Technology & Systems

Proficient in Microsoft Office and client management systems (e.g., TANDA, Sandwai).

Ability to complete digital documentation and reporting tasks accurately.

Desirable

Previous experience in a not-for-profit or community-based organisation.

Familiarity with transport coordination, home support programs, or CHSP/HCP funding.

Driver’s licence and willingness to travel within the region as required.

What We Offer

A supportive leadership team and collaborative working environment.

Ongoing professional development and training opportunities.

Salary packaging options available through Valmar’s not-for-profit status.

A role that makes a direct impact on the lives of older people in your community.

Is this a Career Opportunity for you?

If you are looking at stepping up your career with a progressive and growing organisation, please apply now with your resume and cover letter addressing the criteria. Interested applicants should visit the Valmar website, www.valmar.com.au/careers, refer to the Essential Selection Criteria in the Application Guide; download and complete the Application for Employment Form and submit this form with a statement addressing the Selection Criteria and a recent Resume/CV to:

Brenton Bushby: [email protected]

Applications close: Tuesday 20 May 2025 at 5:00 pm