Are you a passionate individual interested in supporting individuals commencing their apprenticeship? Are you a ‘people person’ that enjoys working with and developing connections with people inside and outside your organisation?

About Our Client
Our client is a leading partner for business across Victoria, and now SA, with a network of 100,000 members including small, medium and large enterprises, sole traders and entrepreneurs. Their members choose them because they’re trusted experts in HR and workplace relations, training, international trade, workplace health, safety and wellbeing, and policy development. Their team of 200 people thrive on putting members first in everything they do – from providing exceptional customer service to advocating for their interests to all levels of government. They work for the success of their members and businesses.

About the Role
You will be charged with ensuring that apprenticeship arrangements operate effectively from sign-up to completion. You will need to establish trusting relationships with Australian Apprentices (AA) and employers to ensure high quality end-to-end advice and support, improve retention, completion and satisfaction rates, and minimise the administrative burden of AAs and employers.

Key Responsibilities

1. Sign-up

• Administer sign-ups face-to-face (including electronically), resulting in completed Training Contracts signed by all parties.
• Provide consistent, accurate information on apprenticeship conditions, rights, obligations, qualifications, and training providers.
• Lodge Training Contracts with the relevant authority, confirm incentive eligibility, issue payment schedules, and guide on claims.
• Meet minimum monthly sign-up targets.

2. Assessment Services

• Assess suitability of Australian Apprentices (AAs) for the apprenticeship.
• Conduct LLND (Language, Literacy, Numeracy, Digital) checks.
• Perform risk assessments on likelihood of successful completion.
• Check ADMS for flagged employers and assess their support needs.
• Record and report outcomes in line with standards.

3. School Engagement / Relationship Management

• Build and maintain relationships with schools and key employers.
• Deliver services to agreed standards within an account management approach.
• Identify business growth opportunities.
• Monitor customer satisfaction via Net Promoter Score.

4. Mentoring and Personal Support Services

• Evaluate interest in Mentoring and Support Services at sign-up to aid completion.
• Conduct Progress Contacts where mentoring services have not been received.

About You:

• An understanding of the Australian Apprenticeship System is preferred.
• Proven ability to build rapport with key-stakeholders, including but not limited to Australian Apprentices, Employers, the Department and State or Territory Training Authorities.
• Strong communication, liaison and networking capabilities.
• Proficient skills in MS Office, and the ability to use external computer-based databases.
• The ability to interpret Government guidelines and related VET legislation.
• Business development experience highly regarded.
• A satisfactory police record check and current Working with Children Check (Employee) is a requirement of the role
• A current and valid driver’s licence is a requirement for this position

If you’re ready to step into a role where you can support Australian Apprentices and business APPLY NOW!

Successful candidates will be contacted by a DFP Consultant.

Please direct any questions to Megan at [email protected].

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.