We are seeking a dedicated and detail-oriented Solar Operations Support professional to join our team. This full-time role will report directly to the Operations Project Manager and will be instrumental in supporting various functions within the company, including generating solar and battery proposals, providing inside sales support, and coordinating installations. You'll be at the centre of the action!

This would be a good fit for someone with relevant experience looking to broaden their operations skillset and grow towards an operations coordinator or manager position. We provide bookkeeping training, so this is also an excellent opportunity to broaden and elevate your professional skillset.

Key Responsibilities:

Generate Solar & Battery Proposals: Create detailed and accurate proposals for potential customers.

Manage Sales CRM: Manage and streamline data entry and reporting, to support the sales and marketing function

Inside Sales Support: Provide support to the sales team by coordinating meetings and follow ups with customer leads.

Develop Work Orders: Prepare work orders to inform installers about the scope of work required for each project.

Installation Coordination: Distribute, manage, support and follow through on installations with installers to ensure timely and efficient completion.

Become a Product Expert: Learn the ins and outs of the ElektroBank 14, developing technical knowledge to assist customers and installers.

Technical Writing: Develop and update application notes, user guides and manuals to educate our stakeholders.

Field Support Requests: Triage and manage field support requests to ensure prompt resolution.

Continuous process improvement: Develop, execute, review and improve new and existing processes to maintain a high level of quality and delivery speed.

Onboarding new installers: Add new installers into our processes and train them to ensure quality installations of our products.

Package and Dispatch Shipments: Handle the packaging and dispatching of shipments to customers and partners.

Inventory Management: Accept incoming deliveries, arrange stock, and manage inventory levels and warehouse.

Purchase Orders, Bookkeeping and Invoicing: Organize purchase orders and support the accounts team with invoicing and bookkeeping tasks.

Office Operations Support: Manage general office operations, including coordinating office and kitchen supplies.

If you're a self-starter who loves keeping things organised, solving problems, and making things run like clockwork, this is a great opportunity to work in a purpose-led organisation.

Qualifications:

Prior experience in an or operations or sales support role would be advantageous

Strong organizational and multitasking skills.

Excellent communication and interpersonal skills.

Proficiency in Microsoft Office Suite and other relevant software.

Ability to work independently and as part of a team.

Attention to detail and problem-solving abilities.