Join The Team as a Client Service Executive, who is responsible for providing excellent customer service end to end with experience from a high volume call centre background, both in bound and out bound and customer facing.

We are looking for a dedicated and proactive individual to deliver exceptional customer service from a high volume call centre background and face to face with clients. In this role, you have

1. Communication Skills

• Clear verbal communication, easy to understand over the phone
• Strong active listening skills, and sound phone etiquette

2. Customer Service

• Friendly, empathetic tone
• Patience and professionalism
• Ability to handle complaints and resolve issues
• Capable to manage multiple issues at one time
• Able to service customer on phone and face to face

3. Problem-Solving Skills

• Quick thinking and adaptability
• Ability to resolve issues independently or escalate as needed

4. Technical Proficiency

• Familiarity with phone systems - preferable - (Teams) and software D365
• Sound computer literacy
• Financial capability, cash management / sales processing skills

5. Multitasking and Time Management

• Managing multiple calls / customer and or priorities efficiently
• Complete work as requested and in a timely manor

6. Attention to Detail

• Accurate recording of customer information
• Accurate processing of financial and or customer data / instructions

7. Team Collaboration, work well with others in a small team and call centre environment

8. Maintain composure during:

• high call volumes
• difficult interactions
• Internal challenges
• Face to face customer interactions

To be successful:
* Retail or Wholesale Service centre / Call Centre at least 2 years experience, jewellery knowledge is a plus
* Inbound and outbound sales and service
* Prior experience in a call centre and or direct customer service role
* Experience using phone systems (teams)
* Experienced with ERP Enterprise Resource Planning and or CMS (Content Management System) - Ideally D365 (SAP / Oracal as alternatives)
* Familiarity with customer support services and intersections on phone and face to face
* Handling both inbound and outbound calls
* Working in fast-paced, high-volume call environments
* Ability to understand and comply with company products or services

As a valued team member the offer includes:

• A supportive and friendly team culture.
• Opportunities for ongoing learning and career development.
• Company discounts.
• Birthday and end-of-year celebrations.
• A reward and recognition program to celebrate your achievements.

If you're passionate about delivering outstanding customer experiences and want to be part of a vibrant, growing business, contact me now.

To apply online, please click on the apply button.

Alternatively for a confidential discussion please contact Jennifer Stewart on jstewart@frontline-manufacturing.com.au quoting the reference number above.

Note: Not all our current vacancies are listed on job boards. Check out our Frontline Sydney North Manufacturing website for a complete listing

https://www.frontlinerecruitmentgroup.com/our-brands/frontline-manufacturing-recruitment/

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