SMAART Recruitment is seeking a Client Services/Customer Service Consultant for a rapidly growing mortgage processing and technology company.

In this role, you’ll be the first point of contact for their clients and customers, providing exceptional service through efficient document processing, handling of queries, and ensuring smooth transactions.

In short you are there to help clients and customers close on loan applications and answer any questions they may have along the way be it around the process, regulations or the platform.

Key responsibilities include:

• High-volume document processing.
• Providing excellent customer service to clients and customers via phone and email.
• Addressing queries from lawyers and lenders.
• Ensuring transactions meet requirements.
• Accurate data entry.
• Document recovery and mortgage registration assistance.

We are looking for:

• Strong customer service skills.
• Excellent attention to detail and organisation.
• Ability to prioritise and meet deadlines.
• Analytical and problem-solving skills.
• Strong communication and teamwork skills.

What is on offer:

• $75,000 per annum including superannuation.
• Hybrid position with a 2/3 split.
• Great company culture and employee benefits,
• Modern office in Chatswood.
• Opportunity for growth within a multinational organisation.

If you are looking for a role with a successful company that offers variety and ongoing career advancement opportunities make sure to apply today.

Should you have any questions, for a confidential chat reach out to Will McPhee at SMAART Recruitment on 1300 762 278.