• Melbourne CBD Office Location
• Permanent full time / 40 hours per week
• $80K-$90K per annum plus superannuation

Fusion5 is offering an amazing opportunity to join our team based in Melbourne as an Associate Support Consultant.

This is a chance for someone who has a passion for customer service and loves to investigate and solve problems to join our team and kick start a new exciting career.

What you’ll do

• You’ll be part of a team of people who deliver high quality service and solutions
• Work with a varied and exciting range of clients
• Work with exciting new and leading Human Capital Management applications as well as Legacy applications
• Engage and interact with customers on a day-to-day basis
• Analyse user requirements, procedures, and problems
• Integrate software solutions with existing systems and databases
• Provide ongoing support and maintenance for developed applications
• Work through customer issues, answering queries, testing releases, and liaising with customers and other consultants to determine resolution or improvement.

Our ideal candidate is someone who:

• may have just graduated or has been working in a support or customer service capacity in your existing role
• has a thirst for knowledge and can quickly learn new systems
• is interested in the business processes/functions enabled by HRIS solutions including:
• Payroll
• Time & Attendance
• Employee Self Service
• HR
• is energetic, enthusiastic, and actively seeking to take on a challenge
• has strong problem-solving skills with the ability to diagnose and analyse customer issues and requests
• has a strong customer service focus
• is excellent at communicating with people, both in writing and verbally
• has the ability to multitask and think on their feet.

What does Fusion5 do?

At Fusion5, we don’t just implement technology — we partner with businesses to transform how they operate and grow. As a leading systems integrator, we deliver digital transformation solutions through consulting, applications, integration, cloud, cybersecurity, data, AI, and managed services.

We’re on the lookout for curious, driven minds ready to go beyond the expected - to challenge the status quo, push boundaries, and create real impact for our customers. We invest in future leaders and foster a culture of collaboration, integrity, and passion. Your growth is our priority, and our people-first mindset is what sets us apart.