IT Project Engineer (MSP)

What is on offer?

• Career development in a leading MSP
• Competitive training/certification and professional development
• Full employee welcome kit
• Birthday gift voucher
• Quarterly team building activities / company events
• Energetic and positive work culture – where people enjoy their job, have a laugh, and work together

About the Company

Our client is a recognised dependable Managed IT provider with over 12,000 users globally. Their goal is to utilise IT to empower businesses in achieving success in ways that can make the world a better place for all. They help their clients realise their own organisations’ visions, which can come alive faster and better when the business’ IT is well-maintained and secure.

They care for all their customers equally, regardless of location and they give the same excellent service, leveraging technology to help their clients reach business objectives. They are a team of dedicated professionals who always put customers first in consistently delivering reliable IT solutions. They continue to strive for excellence whilst upholding their core values: Customer First, Consistency, Teamwork.

Due to growth, we are looking for an IT Project Consultant / Engineer to be based in Salisbury, QLD. This would suit someone who has experience across most of the practice areas and a strong interest in learning more each day!

The Role

The IT Project Consultant / Engineer will report to the Project Service Coordinator & Lead Project Engineer. As a client-centered delivery role, you will work closely with the projects team, technical team, and service desk to deliver quality, timely, and sophisticated project outcomes.

Key responsibilities include:

• Responsible for delivering projects and executing approved statements of work
• Skillfully manage projects from start to finish, both independently and as part of a team
• Oversee project budget, timeline, risk management, and scope analysis, and ensure successful outcomes
• Create and maintain documentation for both clients and internal teams
• Provide advanced technical assistance and troubleshooting for technical support escalations
• Offer expert insights on current and emerging technologies to inform client technology strategies
• Share specialised product knowledge with the wider team

The successful candidate

• Education in relevant IT course(s) / certifications
• MSP experience is a definite advantage
• Strong understanding of core networking principles, including routing, subnetting, L2/L3 switching, VLANs, Trunking, SDWAN, and IPsec
• Confident and experienced working with Azure, O365, Azure AD and private cloud solutions
• Proven track record/experience in leading or supporting cloud-based solutions including new, transitional and hybrid integrations
• Proven knowledge and experience in Windows and Microsoft-based solutions
• Can demonstrate full understanding about the role and the accountability that goes with the position
• Motivated with the desire to do the job well; proactive and can take full accountability
• Deliver the highest standard of customer service, so that each client feels that they are a high priority

Core technical expertise required

• Windows Server Solution Design, Admin & Support
• Understanding of ITIL & SLA’s
• Virtualisation technologies (VMWare)
• Networking Technologies (Cisco/Aruba/Dell)
• Firewall/Security Technologies (Sophos)
• Scripting (PowerShell and the like)
• Strong AD, GPO including Azure AD and other Windows Services
• Office 365 support
• IP Telephony experience
• ConnectWise Manage or other ticketing system knowledge

In return you will work within an established organisation, who continue to build upon their operational maturity and market position. You will be paid commensurate with your experience and will start immediately! Do not miss this opportunity, APPLY NOW, or contact Mikee from NextGen HR 03 9119 0703!