Our participants, Our people, Our purpose

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The EL1 Assistant Director is accountable under broad direction to undertake very complex work that delivers quality outcomes across the functions of the NDIA. The position is an important team leadership position within the NDIA and will have delegated authority and responsibility to resolve issues and risks across wide-ranging activities of substantial depth involving significant detail.

The Scheme Digital Platforms Branch shapes and delivers innovative, responsive, sustainable, and practicable solutions for National Disability Insurance Scheme to serve its stakeholders including participants, providers, staff and partners. The Scheme Digital Platforms Branch drives continual service delivery improvements to meet stakeholders’ evolving needs with a strong focus on accessibility. The branch is the designer and custodian of the state of art NDIA Salesforce Platform.

The role requires providing leadership, control, planning, resource management, performance management and decision making for the team membership and assigned contractors working within the work area. The EL1 Assistant Director Q&A and Test Management is responsible for actively managing key internal and external stakeholder relationships and where required will represent and negotiate on behalf of the NDIA to advance.

Responsibilities include but do not limit to:

• Team Development and mentorship: foster a culture of learning, collaboration and high performance, organise cross skill training, knowledge transfer, workshops to elevate the level of test skills amongst the team.
• Collaboration and stakeholder engagement: work closely with cross functional teams to ensure seamless integration of QA into development process
• Administration management: manage resource allocations, timesheet approvals and leave balances.
• Reporting: develop test reports, both technical and resource driven reports to test director, also manage regular reporting to upper management.

Enough about us, let’s talk about you

Our ideal candidate will prioritise stakeholder needs and foster productive work relationships. Your strengths will include strong leadership and the ability to motivate your team to embrace change and drive continuous improvement.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from Deakin, ACT, Surry Hills, NSW and Richmond, VIC, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 11:30pm, Wednesday 28 May 2025 AEST.

If you have any questions, please contact Ann Phung at [email protected].

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337or email [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.