Location: Catholic Education Office, Manuka ACT
Employment Type: Full-Time, Permanent
Salary Range: $95,482 plus superannuation (based on skills and experience)
Eligibility: Australian Citizen or Permanent Resident
Start Date: Negotiable
Closing Date: 11.55 pm, Monday, 19 May 2025

About the Role

The Senior Technical Support Officer plays an important role in delivering high-quality, responsive, and efficient technical support to staff and students across Catholic Archdiocese of Canberra and Goulburn Education Limited (CECG). This role provides expert-level technical assistance and acts as an escalation point for complex issues, ensuring swift resolution and minimal disruption to teaching and learning. The Senior Technical Support Officer contributes to the smooth operation of IT systems by managing support requests, troubleshooting hardware and software issues, and mentoring junior team members. With a strong focus on customer service and technical excellence, this role is essential in maintaining the reliability and effectiveness of the organisation’s digital infrastructure.

About Us

The CECG provides education in the ACT and NSW, operating 56 Schools and nine Early Learning Centres (ELCs). The Catholic Education Office (CEO) provides corporate services to Schools and ELCs through seven Service Areas, including: Education and Performance Improvement; Catholic Identity; School and Family Services; Strategy and Special Projects; Finance and Infrastructure; Information and Communication Technology; and People and Culture.

Benefits and Opportunities

• Attractive remuneration package
• Access to salary packaging, including novated leasing
• 24 weeks of paid parental leave (maternity/adoption)
• Up to 14 weeks paid parental leave (paternity/non-initial primary carer leave)
• Support for professional development and study opportunities
• Access our People Wellbeing Program, Flourish

Qualifications

• Tertiary qualifications in Information Technology (IT) or relevant field.
• ACT Working with Vulnerable People (WWVP) and NSW Working with Children’s Check (WWCC) registrations.
• Driver’s Licence.

Application Process

Applicants are required to submit a current resume and a cover letter that addresses the selection criteria as outlined in the Position Description.

The CEO is committed to workforce diversity and creating inclusive workplaces. We welcome applications from suitable candidates from all diversity groups to support our system of Schools and ELCs in delivering quality education outcomes for the students in our care.

For further information about the role and CECG, please visit the website.

If you have any questions about the recruitment process, contact the Recruitment Team Leader, on 02 6234 5427 or via email at [email protected]