As the Quality Management Officer, you will support the Coordinator Business Support to drive continuous improvement and elevate the performance of our Business Support team.

You will play a key role in enhancing the overall capability of the team by identifying training needs, implementing targeted upskilling initiatives, and fostering a culture of continuous learning. Your efforts will ensure the Branch is providing consistent service to the organisation, through the creation of processes, monitoring service standards and capabilities. Additionally, you will leverage new technologies to solve problems and provide efficient solutions, as well as use data and analytics to offer insights and support evidence-based decision making.

We're looking for people who have:

To be successful in this role, you will ideally have:

Bachelor Degree of Business or equivalent knowledge and experience

High level analytical/creative skills in developing solutions in a business support environment

Detailed knowledge (or ability to rapidly acquire) of organisational policies, procedures, programs and practices

Effective interpersonal, written and verbal communication and influencing skills to engage key stakeholders and negotiate timeframes and priorities to ensure timely and high-quality delivery of business support outcomes

Ability to develop innovative solutions and/or contribute to the development of ideas that improve business support outcomes, through consultation and collaboration

Demonstrated experience in the utilisation of a diverse range of tools and software with proficiency in leveraging applications, including spreadsheets, databases, and enterprise software, to enhance operational efficiency and achieve successful outcomes

Experience in process improvement and creation, with an understanding of the importance of governance in a large organisation

Ability to quickly learn and apply new technologies to enhance problem-solving and efficiency

A data-driven approach, utilising information and analytics to provide insights and support evidence-based decision making

How to apply

For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributed would allow you to achieve success in this role.

Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email: [email protected]

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Closing Date

Friday 23 May 2025

Applications close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.