About Tego

Tego is a specialist underwriter in the Australian healthcare sector, providing medical indemnity and entity malpractice insurance solutions to healthcare and medical professionals. We are committed to delivering exceptional service and support to our clients, ensuring they can practice with confidence.

Role Overview

As a Claims Specialist at Tego, you will manage a portfolio of medical indemnity and malpractice claims, overseeing the process from initial notification through to resolution. This role requires meticulous attention to detail in claims administration, ensuring accurate documentation, compliance with regulatory standards, and effective communication with stakeholders.

Key Responsibilities

Claims Administration: Manage the end-to-end claims process, including data entry, documentation, and maintaining accurate records in the claims management system.

Client Support: Provide empathetic and professional support to insured clients and brokers, maintaining clear and regular communication throughout the claims process.

Investigation & Analysis: Conduct thorough investigations into claims, gathering relevant information and documentation to assess liability and coverage.

Stakeholder Collaboration: Liaise with legal counsel, medical experts, and other stakeholders to facilitate claim assessments and resolutions.

Compliance & Reporting: Ensure all claims are managed in accordance with regulatory standards and company policies, maintaining accurate records and reporting as required.

Continuous Improvement: Contribute to the development and refinement of claims processes and policies to enhance efficiency and client satisfaction.

Qualifications & Experience

Education: Industry Qualification, eg Bachelor's Degree or equivalent in Law, Insurance or Healthcare.

Experience: Minimum of 3 years' experience in claims management, preferably within medical indemnity or professional liability insurance.

Skills:

· Strong analytical and problem-solving abilities.

· Excellent communication and interpersonal skills.

· Proficiency in claims management systems and Microsoft Office Suite.

· Ability to manage multiple claims simultaneously and meet deadlines.

· Understanding of medical terminology and healthcare industry practices is advantageous.

Why Join Tego?

Specialist Focus: Work with a dedicated team specialising in medical indemnity insurance.

Professional Growth: Opportunities for ongoing training and career development.

Collaborative Environment: Be part of a supportive and dynamic team committed to excellence.

Impactful Work: Play a crucial role in supporting healthcare professionals through challenging situations.

Work Flexibility
At Tego, we offer a hybrid working model that supports both collaboration and flexibility. Team members are based in our Sydney CBD office three days a week, with the option to work remotely for the remaining two.

Work Culture & Perks
At Tego, we’re proud of our inclusive, values-driven culture. Alongside a hybrid working model (3 days in-office), we offer:

Regular team lunches and social events

Annual off-site retreats that combine strategy, connection and a bit of fun

An open, inclusive environment where everyone's ideas are valued

Opportunities to attend industry events and learning sessions

A central Sydney CBD office close to transport, cafes, and the harbour