Join the Brisbane or Sydney based Teams as a Claims Consultant or Senior Claims Consultant!

Are you a resilient professional with a passion for managing personal accident claims? We are looking for dedicated individuals to join our team as Claims Consultants and Senior Claims Consultants in the Group Personal Accident (GPA) space. If you have the technical skills and experience to manage a diverse claims portfolio, we want to hear from you!

Role Overview: As a Claims Consultant or Senior Claims Consultant, you will be responsible for managing a portfolio of accident and health claims. You will work closely with key clients and external stakeholders to ensure claims are processed efficiently and in line with service standards. Your role will involve conducting thorough investigations, evaluating coverage and liability, and driving timely claims resolution for an optimal customer experience.

Key Responsibilities:

• Champion exceptional customer service and provide professional advice to internal and external stakeholders.
• Manage a portfolio of accident and health claims, ensuring compliance with regulatory requirements and company policies.
• Conduct thorough investigations, gather relevant information, and make informed decisions regarding claim settlements.
• Build and develop business relationships with key customers and contribute to team engagement plans.
• For Senior Claims Consultants: Guide and assist Consultants who require specialist technical assistance and support the Team Leader in driving key claims initiatives.

Office Hours:

• Fulltime business hours; 8:30 AM – 5:00 PM Monday - Friday

Flexible Work Arrangements:

• We offer hybrid working arrangements and flexible work arrangements (FWAs), subject to initial performance and successful completion of the probationary period. Typically, the first four weeks are office-based to ensure comprehensive training and integration into the team. Following this period, we will consider work-from-home (WFH) arrangements to provide a balanced and flexible work environment.

Mandatory Technical Skills/Experience Required:

• Claims experience in Accident and Health (A&H) and/or similar cross-transferable industries.
• Ability to build and develop business relationships with key customers.
• Compliance with relevant GICOP requirements and regulatory legislations.
• Strong interpersonal, negotiation, and customer service skills.
• Commitment to quality, accuracy, and continuous learning.
• For Senior Claims Consultants: Minimum two years of claims experience and the ability to act as an escalated technical reference point.

Desirable Qualifications:

• ANZIIF Certificate in General Insurance claims or AQF Diploma in General Insurance or industry equivalent.
• Previous experience as a Claims Consultant in the Group Personal Accident space.

Competitive annual salary on offer - Claims Consultants will commence on a $75,000 base; Senior Claims Consultants will commence on $90,000 + super.

If you are a resilient and dedicated professional with a passion for managing personal accident claims, we would love to hear from you. Join our team and make a difference in the lives of our clients.

Apply now and take the next step in your career as a Claims Consultant or Senior Claims Consultant.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.