Customer and Operations Coordinator
📍 West Perth Office (On-site only)
🕒 Full-time or Part-time (flexible for the right candidate)

Who We Are:

At Bright Connect, we provide affordable, sustainable, and smarter utilities to people who live and work in strata complexes across WA. We retail energy, centralised hot water, and provide broadband, electric vehicle charging, and other tech solutions to residential apartments and commercial buildings.

To achieve this, we work closely with property developers and strata managers to enable their buildings to access our solutions. We also partner with solar providers, electric vehicle charging tech providers, commercial builders, and other industry experts to deliver integrated solutions for modern living and working spaces.

We’re a growing business that values people who take initiative, pitch in wherever needed, and are excited to help shape how we work. If you're eager to contribute in a dynamic environment, enjoy problem-solving, and want the chance to grow with a company, we’d love to hear from you.

What You’ll Do:

Your core responsibilities will focus on customer support, billing, and operations, but there’s plenty of room to grow. You’ll also have the chance to contribute to system improvements and projects, especially around automation and streamlining processes.

We’re always looking to improve the way we work—so if you see an opportunity to automate a process or leverage tools to save time and enhance customer experience, we’re all for it. You’ll be encouraged to work smarter, not harder.

You’ll also support and guide a fellow team member who manages routine customer service tasks, helping ensure our customers receive a smooth and consistent experience.

Key Responsibilities:

· Manage billing, invoicing, reconciliation, and resolve billing issues

· Respond to customer enquiries and provide excellent support

· Follow up on overdue accounts and manage debt collection

· Follow up on unregistered units and support account setup

· Assist with onboarding new customers and supporting new developments

· Provide general operational support as needed

· Support system testing and help improve internal processes

· Identify opportunities for automation to enhance the customer experience and increase efficiency

How You’ll Work:

You’ll have clear responsibilities but also the freedom to manage your own time and take ownership of your work. Once you're confident in the day-to-day, there are real opportunities to get involved in projects and continuous improvement initiatives.

See a better way of doing something? We’ll support you in exploring new ideas and encourage you to make a real impact.

What We’re Looking For:

· A positive attitude and a willingness to help out wherever needed

· A quick learner who is eager to grow and take ownership of the role

· Flexibility and adaptability - you thrive in evolving environments and enjoy refining processes

· Strong attention to detail and a comfort with numbers and technology

· Comfortable working in a small team and contributing to a positive, collaborative environment

· Self-directed and proactive - once you’re across the role, you’ll have space to make it your own

What We Offer:

· Flexible working hours (full-time or part-time)

· A supportive, close-knit team

· Varied responsibilities and room to grow within the company

· Opportunities to contribute to projects and system improvements

· A fun, dynamic office environment in West Perth (on-site only)

Salary:

$65,000 – $90,000 + super, depending on skills and experience.

We're committed to fair, competitive pay and are open to negotiating within this range based on what you bring to the role.

Why On-Site Only?

We believe in the power of a close-knit team working together in person, where collaboration is easier, problem-solving is faster, and our customer service is stronger. Our small team thrives in the office, and we’ve found that this approach keeps everyone connected and aligned.

Please send your CV and a cover letter telling us why this role sounds like a great fit for you - and why you'd be a great fit for us.