Job Title: Account Director - BFSI (BPO & Contact Center Services)

Location: Sydney, Australia
Employment Type: Permanent
Salary: $220,000 - $250,000 + Super + Bonus
Company: Tata Consultancy Services (TCS)

About the Role

Tata Consultancy Services (TCS) is seeking an experienced and results-driven Account Director to lead our strategic growth and client engagement efforts within the Banking, Financial Services & Insurance (BFSI) sector in Australia. This is a senior leadership position responsible for driving new business, expanding existing relationships, and overseeing the delivery of high-quality BPO and contact center solutions.

Key Responsibilities

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  Client Relationship Management:
  Build and maintain strong executive-level relationships with key decision-makers across the BFSI sector.
• 
  Business Development:
  Identify and pursue new business opportunities across BPO and contact center services; lead complex sales cycles and RFP responses.
• 
  Strategic Account Planning:
  Develop and execute account strategies to drive revenue growth, service innovation, and client satisfaction.
• 
  Delivery Oversight:
  Collaborate with internal delivery and operations teams to ensure timely, quality, and cost-effective service delivery aligned with client expectations.
• 
  Revenue & Profitability:
  Own the P&L for designated BFSI accounts, with accountability for revenue targets, margin performance, and growth.
• 
  Thought Leadership:
  Stay abreast of industry trends and emerging technologies to position TCS as a trusted advisor in the BFSI outsourcing space.

Requirements

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  Minimum 10+ years of experience in account management, sales, or client services in BPO/contact center environments, with at least 5+ years in the BFSI sector in Australia.
• 
  Established executive contacts within Tier 1 or Tier 2 banks, insurance, or financial institutions in the Australian market.
• 
  Proven track record of achieving sales and revenue targets, managing large strategic accounts, and growing enterprise relationships.
• 
  Strong understanding of outsourcing, digital transformation, customer experience (CX), and operational excellence in BFSI.
• 
  Excellent communication, negotiation, and stakeholder management skills.
• 
  Ability to work across cross-functional and offshore teams.
• 
  Bachelor's degree in Business, Technology, or related field (MBA preferred).

What's on Offer

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  Competitive base salary of $220K-$250K + Superannuation
• 
  Attractive performance-based bonus
• 
  Opportunity to represent a global IT leader in high-growth BFSI markets
• 
  Access to cutting-edge digital and AI-enabled BPO capabilities
• 
  A collaborative, inclusive, and growth-oriented workplace

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Dean Khan on + 612 9464 5515 or email [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.