Global Hospitality Solutions Pty Ltd was founded in Sydney 20 years ago as a complete solution to hospitality businesses around Australia., providing outsourced housekeeping, cleaning and COVID cleaning services to hotels.

We currently service over 50 hotels around Australia including respected local and prestigious global brands and have developed a reputation for quality, aiming for best practices in everything we do. We provide effective solutions that seamlessly fit within our client's businesses and strive to act with integrity by delivering a consistently reliable level of service and maintaining professionalism at all times.

Job Overview

We are seeking an experience Site Manager to be responsible for managing the on-site housekeeping team at our client's prestigious hotel located in South Western Sydney. You will be responsible for ensuring quality standards are met and maintained in a manner that preserve the health, safety and well-being of the team and hotel guests.

Primary Responsibilities

This busy role encompasses a range of tasks including:

Lead and manage a team of housekeeping staff, including Room Attendants, Laundry personnel and all Housekeeping Supervisors

Develop and manage the allocated housekeeping department and team budget with consideration to labour, supplies and equipment costs

Ensure the service delivery is of the standard set by Global Hospitality Solutions

Ensure the required standard for room cleanliness and presentation is met in accordance with the Hotel's cleanliness standards, policies and procedures

Manage the Housekeeping communication logbook each morning

Check rosters for all housekeeping areas to ensure shifts are covered and compliant

Ensure rooms are checked every day after morning set-up activities are completed

Conduct routine checks on the floors, ensuring they are tidy, well maintained and in order

Check productivity matches against rooms cleaned and time taken, checking compliance and to ensure efficiency

Manage daily room counts by recording daily rooms reserved, rooms available and daily totals for each room type to enable forecasting of total number of rooms for Room Attendant to prepare, clean and properly present before guest check in

Submit daily productivity reports regarding efficiency of individual Room Attendants to finalise payroll process on fortnightly basis

Ensure all allocated jobs are completed at the end of the shift and work allocation is prepared

Prepare weekly and monthly reports regarding the condition of rooms, public areas, equipment, general staff information and any other issues that may affect or impact to the business to the General Manager and Human Resources Department

Daily liaison with Front Office on Housekeeping activities to ensure seamless coordination between housekeeping and guest services

Work with event planners to coordinate housekeeping services for special events

Check rosters to meet the forecasted occupancy and make the required adjustments to ensure compliance

Ensure the correct procedures are followed for reporting of incidents

Report maintenance issues in rooms and around the hotel and coordinate with maintenance

Qualifications, skills and experience

The successful candidate is expected to have the following skills and experience:

Associate degree, Advance Diploma, Diploma or equivalent industry experience in this role

At least one year experience as a Site Manager or similar roles

Extensive experience with Housekeeping Operations

Excellent level of proficiency in hotel computer applications

Good understanding of budget requirements

Effective communication with people at all levels

Good understanding of WHS procedures

Excellent Time Management

Commitment to quality and an eye for detail

Only shortlisted candidates will be notified.