The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents who call Casey home.

Our workspace is located within Bunjil Place, a must-visit destination nestled within Narre Warren in Melbourne’s south east. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Our Benefits:

Benefits | City of Casey

• Experience a flexible, supportive work environment with a strong culture of collaboration and growth.
• Access to diverse professional development opportunities.
• Conveniently located near Westfield shopping centre, with an adjacent gym/pool offering Free Workout Wednesdays, discounted memberships, and an onsite café.
• Work in a multi-award-winning, architecturally designed office with fully equipped kitchens, free coffee, community library on-site, free parking, and more.

We live our values of dreaming big, empowering each other, and making our community proud.

A bit about the role

We are seeking a Customer Data and Acquisition Officer to support the maintenance of the Name and Address Register (NAR) and assist with rates and property records. This role involves providing expert advice to customers on Council rates and revenue guidelines, ensuring accurate data management, and delivering exceptional customer service.

The position offers a 40-hour work week, including a monthly Rostered Day Off (RDO), with flexible work arrangements to promote a healthy work-life balance.

Join a dynamic team committed to delivering quality services and infrastructure for the community.

What you’ll deliver

• Assist with maintenance of the Name and Address Register (NAR) within Council, including the linking/delinking/merging of names and/or addresses, resolving any issues which may arise.
• Create and provide ad-hoc Name and Address data reports for other areas within Council upon request.
• Process Notices of Acquisitions and follow up any balances remaining on accounts after property transfer has been completed.
• Create, maintain and update rate and property records as required and provide a high level of assistance to ratepayers.
• Respond to enquiries relating to rates and related property matters within the prescribed Service Level Agreements timeframes.
• Assist with the daily banking processes and procedures.
• Assist with the preparation and maintenance the Voter’s roll and electoral information in accordance with legislation.
• Maintain the accuracy and integrity of the Council’s rating database.

What you’ll bring

• A relevant qualification in a related field such as business, property or accounting with relevant experience; or extensive relevant experience.
• Local Government customer service, property, valuations, rates and revenue (including special rates & fire levy) administration experience.
• Sound knowledge of the Local Government Act 1989, Local Government Act 2020 and Valuation of Land Act 1960, or any subsequent iteration of these Acts and any other associated legislation relative to the function of the revenue and rating team.
• Sound understanding in the use of computerised systems to support the rates revenue functions.
• Communicate with clarity and influence, demonstrating strong written and verbal skills to engage, negotiate, and build productive relationships with a broad range of stakeholders, including ratepayers, internal teams, contractors, managers and government agencies at all levels.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check and Eligibility to Work check.
• A curious, collaborative, and inclusive community mindset.

What’s next?

If you think this role might be for you, we would love to hear from you.

Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.

Position Description: Customer Data and Aquisition Officer

To find out more about the role, please contact Jo Kaylock, Head of Revenue and Rating at [email protected].

Applications will be accepted until 11.55pm on Sunday 25th May 2025.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

At the City of Casey, we are proud to be an inclusive, child safe, and equal opportunity employer. We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9777 or [email protected].

The City of Casey reserves the right not to make any appointments for this position.

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