Full-time, ongoing

ASO5 - $85,790 - $95,413 plus superannuation

Are you an administrative professional with a passion for high-level secretariat tasks?

Do you excel in managing complex schedules and providing seamless support to executive leadership?

Do you appreciate opportunities for professional development, flexibility and hybrid working?

If so, we invite you to join our dynamic team in this integral role providing executive support and assisting in the Essential Services Commission’s delivery of efficient and effective economic regulation that supports our South Australian community.

About the role

As our Executive Support Officer, you will be pivotal in delivering high-calibre executive assistance. This position primarily reports to the Manager, Strategy and Operations and provides direct executive support to the CEO, a small team of Executive Directors and our five Commissioners. In this role, you will enable smooth executive operations and help drive informed decision-making that upholds our consumer-focused objectives

Your responsibilities will include:

Executive Support: Deliver comprehensive administrative assistance to the CEO, a small team of Executive Directors and our five Commissioners as they require.

Meeting & Minute Management: Organise and manage high-level meetings—from drafting detailed agendas using Diligent board management software to capturing succinct, actionable minutes.

Document & Information Management: Utilise advanced document management systems (Objective and Diligent) to handle sensitive information securely and efficiently.

Time & Priority Management: Skilfully manage conflicting deadlines across various communication channels (Teams Chat, SMS, email) to ensure seamless executive operations.

Stakeholder Engagement: Facilitate clear, proactive communication among internal teams, regulatory bodies, external partners, and our Commissioners, ensuring our actions consistently align with our commitment to consumer protection.

About you

To be successful in this position, you will need to demonstrate:

Relevant Experience: A proven track record in executive support, ideally within a statutory or regulatory environment. Prior exposure to economic regulation and secretariat services is highly desirable but not essential.

Technical Proficiency: Advanced skills using digital tools and document management platforms (e.g., Microsoft SharePoint, OneDrive, Objective, Microsoft Teams), and a willingness and ability to learn and utilise new platforms and tools as required.

Organisational Excellence: Expertise in prioritising tasks, managing competing deadlines, delivering work program requirements, and maintaining detailed, accurate records.

Interpersonal Skills: A proactive communicator and collaborator who thrives under pressure and works effectively both one-on-one and in team-oriented environments.

Core Values Commitment: A genuine commitment to accountability, collaboration, agility, respect, and integrity that drives your professional practice.

Adaptability: The ability to rapidly adjust to shifting priorities and new challenges while ensuring precision and focus in supporting our executive team and the Board of Commissioners.

About the Commission

The Commission is a statutory authority established as an independent economic regulator and advisory body to protect the long-term interests of South Australian consumers with respect to the price, quality and reliability of essential services. We add long-term value to the South Australian community by meeting our that objective through independent, ethical and expert regulatory decisions and the provision of robust advice to Government. Our work is anchored in our core values of Accountability, Collaboration, Agility, Respect, and Integrity.

Our role incorporates licensing, consumer protection, service standards, pricing, monitoring, compliance and public reporting in the water, electricity and gas industries, and access regulation of essential ports and rail infrastructure. We also provide advice and conduct Inquiries to inform the South Australian Government on economic and regulatory policy issues, and provide advice to local government.

What we can offer

The Commission and the South Australian public sector promote diversity and flexible ways of working, including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

We support our employees to deliver high quality outcomes by genuinely providing a great work culture, fostering employee relations and valuing health and wellbeing. We also offer all staff ongoing professional development and access to generous learning and development provisions. We offer hybrid ways of working for all staff and support flexibility for our people.

We are committed to an inclusive workplace that values diversity, and actively promote a culturally safe workplace by developing and implementing inclusion-based action plans, including a Reconciliation Action Plan and Disability Access Inclusion Plan.

In addition, the Commission is proudly White Ribbon Australia accredited and adopts a zero-tolerance approach to towards domestic violence and disrespectful behaviours of any kind in the workplace and in the broader community.

How to apply

In order to be considered for this position, you must:

Provide your resume and a cover letter of no more than 2 pages addressing the questions listed below and outlining how your skills will complement the role and our organisation.

Provide a completed and signed Pre-Employment Declaration – a copy is located on our website under the Vacancies page: https://www.escosa.sa.gov.au/about-us/vacancies

Combine the cover letter, resume and Pre-Employment Declaration into one PDF document (in this order of documents) and submit this as your application.

Please address the following questions when preparing your cover letter:

What attracted you to this role and our organisation?

Describe your experience coordinating high-level meetings, including scheduling and preparing agendas.

How do you ensure accuracy when handling confidential or complex documents?

How you manage conflicting deadlines when supporting multiple executives across various communication channels (e.g., Microsoft Teams chat, SMS, multiple email inboxes)?

Describe your process for taking meeting minutes. How do you ensure that the minutes are concise yet capture all key discussion points and action items?

Applications should be addressed to Rachel Wilkinson, Manager, People and Culture via email to [email protected]. Telephone enquiries can be directed to Rachel Wilkinson on 08 8389 8846.

We are committed to providing an accessible recruitment process for all applicants. Please contact us at [email protected] if you feel that further guidance or support might assist you with the application process and we will be happy to discuss this further with you.

Applications close 11pm on Sunday, 25 May 2025.