Benefits:

• St Leonards location
• Flexible & agile culture - WFH 2 days per week once trained
• High visibility role with global optical devices leader
• Potential for opportunity to go permanent

The Company
The client is a global medical device business specializing in category breaking orthodontic solutions, leveraging digital technology to deliver customized, discreet dental treatments. It operates primarily through partnerships with orthodontists and dentists, targeting both adults and teens seeking aesthetic dental corrections.

The Role:
Join our customer service team and play a key role in supporting both our customers and the sales function. You'll respond to customer enquiries via phone and email, process orders accurately, and stay informed on monthly promotions and incentives – all while ensuring every customer experience is seamless, responsive, and world-class.

Duties

• Email enquiries and inbound calls
• Order processing in SAP
• Customer follow-up and troubleshooting
• Digital support (chat function coming soon)
• Collaboration with Sales, Logistics, and Operations

Skills & Experience:

• Strong phone manner – able to take charge of a call, steer it efficiently, and tailor tone depending on the caller’s mood and needs
• Adaptability – our business model evolves quickly, and you’ll need to flex with it
• Systems aptitude – comfortable with SAP, Salesforce, Teams, phone and web-based platforms
• Detail-focused – accuracy is key across orders, documentation, and follow-up
• A passion for customer experience – someone who genuinely enjoys solving problems for people
• Resilience – able to stay positive in a dynamic, sometimes demanding environment

How to Apply
Click apply or contact Kelly-Ann Turner, Recruitment Consultant on 02 8877 8772 for a confidential discussion.

About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;

• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs
• Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
• Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing