About the Business

For over 80 years, the Australian Institute of Management (AIM) has empowered individuals and organisations to thrive with industry-focused education solutions. AIM has developed over 100 short courses and Vocational Qualifications to help our students advance their skills and career, regardless of industry and experience. Today, AIM is the market leader in corporate education and training. Our unmatched breadth and depth of programs enables us to support organisations to drive team engagement and growth objectives.

About the Role

As the Lead Facilitator for Digital Skills, you’ll be central to the student experience across the AIM portfolio. You’ll run our tech-for-business courses to ensure they’re high-impact, hands-on sessions that leave working professionals confident and career-ready. Beyond delivering flagship one/two-day classes in your own specialty, your primary responsibilities are to recruit and manage a national bench of contract facilitators and channel your student-facing insights into program improvements that keep our offerings sharp and contemporary.

Key Responsibilities

Facilitate engaging, hands-on digital skills workshops (e.g., Excel, data, Python) with a consistent satisfaction rating above 4.7/5.

Recruit, manage and develop a high-quality national pool of contract facilitators.

Build and implement engagement strategies to boost facilitator retention and loyalty.

Monitor student feedback and act to continuously improve facilitator and course quality.

Act as a subject matter expert (SME) to guide program updates and curriculum innovation.

Support Learning Design and Product teams with insights into emerging tech and industry trends.

Ensure facilitator compliance with contracts, documentation, and professional standards.

About you

5+ years' experience facilitating professional development or tech-based training courses.

Strong knowledge in digital/technical domains and a passion for future-focused education.

Proven experience in managing people or teams, with excellent communication skills.

Confident handling contracts, scheduling, and other operational processes.

Commercially aware and comfortable advising on product strategy and delivery quality.

Collaborative mindset with a focus on innovation and continuous improvement.

Benefits & Perks

Flexible Working Arrangements: Enjoy the flexibility to balance work and life.

Career Growth Opportunities: Access to continuous training and development to advance your career.

Vibrant Office Culture: Be part of a fun and dynamic office environment.

Employee Assistance Program (EAP): Access to support and resources for your well-being.

Ongoing Training & Support: Continuous learning opportunities and support provided.

Complimentary Short Courses: Free access to a variety of short courses.

Monthly Celebrations: Join us for monthly cake days to celebrate our successes among other social events.

Paid Volunteer Days: Two paid days to volunteer and give back to the community.

Collaborative Team Environment: Work with a great team that values collaboration and innovation.

The Culture

We are all about connecting people and organisations with learning. AIM’s culture is at the heart of our success and is underpinned by the core purpose and behaviours that are an integral part of our organisational DNA.

If you would like to be part of our journey, simply click “Apply Now” and our recruitment team will reach out to you.