First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best Unified Communications Technician in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

We understand the challenges of UC specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop

We seek the best clients for our team to work with as well as the best people to support our clients

We know that great UC professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges

We find and retain the best. Best Service Desk, best Account Management, best Team Leaders, best team!

Role

To be the right person for this role, you will have a growing body of experience within the telecommunications industry and unified communications and have competence within a range of Unified Communications technologies. Specifically, you will have experience in UCaaS solutions like Microsoft Teams and Zoom and be looking for your next big step. This role will give you the time and opportunities to grow your career.

In this role you will:

Contribute to the maintenance, support and enhancement of UC solutions for SME and mid-sized customers

Provide remote and occasional onsite support for voice infrastructure and associated technologies

Troubleshoot and resolve a wide range of Unified Communications problems

Be involved in occasional project work in the UC space

Requirements

To be successful in this role, you'll need:

Have a passion for and be developing your understanding of the telecommunications space, particularly Unified Comms

Solid experience troubleshooting problems and performing changes in and for UCaaS solutions

Knowledge in Zoom and/or Teams will be important and any experience with Mitel will get bonus points while experience with Cisco UCS, 3CX, Asterix and Avaya etc could be useful

Solid understanding in most of the following technologies will demonstrate your ability to grow in this role:
• VMWare vCenter/ESXi
• Networking (DHCP, Vlans, HP Switches, Meraki)
• SIP Trunking/Devices
• Fax over IP (FoIP)

Be a self-motivated, autonomous team player - At First Focus we win together

Be someone who demonstrates dedication coupled with a results-focused mindset

To be a great communicator possessing outstanding spoken and written English skills

Familiarity with Connectwise would be a plus although not required

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

A competitive salary is on offer coupled with a broad range of other benefits

All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors

First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements

‘Never Stop Growing’ is deeply imbedded in our DNA - we offer 10 paid study days a year and support employees towards certifications and qualifications - we will not only pay for the exams you pass but will also give you a pay rise for achieving certs (conditions apply, of course)

Staff are encouraged to take advantage of our weekly internal training sessions and library

Opportunities for personal and professional development with our FastTrack mentor program

We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment

Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.