About the role

Join our dynamic team in Seaford, Victoria as a Customer Service Representative at Graham Lyle Insurance. In this full-time role, you will be responsible for providing exceptional customer service and support to our diverse client base within the insurance industry.

What you'll be doing

Responding to customer inquiries and requests via phone, email, and in-person interactions

Assisting clients with new and existing policy queries, changes, and claims processing

Providing guidance and advice on insurance products and services

Maintaining accurate and up-to-date customer records and documentation

Collaborating with the broader team to ensure seamless client experiences

Identifying and addressing customer needs and concerns in a timely and efficient manner

Participating in continuous learning and professional development opportunities

What we're looking for

A good attitude

Strong customer service and communication skills, with the ability to build rapport with clients

Excellent problem-solving and critical thinking abilities

Attention to detail and the ability to multitask in a fast-paced environment

A willingness to learn

Proficient in using relevant software and technology systems

What we offer

Supportive and down-to-earth team

Opportunities to learn and build a career within the insurance industry

Be part of a growing business and all the future possibilities it may bring

About us

GRAHAM LYLE INSURANCE is a client-focused insurance brokerage based in Seaford. We specialise in delivering tailored insurance solutions to individuals and businesses. With a strong reputation built on integrity and long-term relationships, we’re now looking to expand our team with someone who shares our commitment to service excellence.

Apply now to join our team and become a part of our continued success!