Be the voice of EmpireOne, guiding Aussie SMEs to the services they need to grow.

Build real relationships, not scripts — every call is tailored and meaningful.

Shape the future of business support with a platform that's changing the game.

Company Overview

EmpireOne is a pioneering business platform created to empower Australian SMEs with tailored products, services, and strategic support. We’re focused on making life easier for every business owner — through marketing, funding, systems, and services designed for real-world growth. Backed by a diverse investment portfolio across Retail, Media, FMCG, SaaS, Sports, Venues, and Education, EmpireOne is more than just a platform, it’s a movement to reshape how businesses scale in Australia.

What We’re Looking For

We’re seeking a passionate, outgoing, and customer-focused professional to join us as a Business Concierge. In this role, you’ll leverage your experience in outbound calling and customer engagement to connect directly with our members, building strong relationships through meaningful conversations. You’ll understand their needs, prepare detailed reports, and connect them with our partner businesses that deliver value and impact.

This role requires a natural ability to connect with people, exceptional attention to detail, organisational skills, and the capacity to manage multiple priorities effectively. Your proactive approach and tailored solutions will drive long-term member success and satisfaction.

Key Responsibilities

Act as the first point of contact for our members, delivering an outstanding customer experience

Triage membership applications and conduct qualification calls

Proactively engage with members to understand their challenges and identify growth opportunities

Create customised reports and connect members with partner services

Monitor member progress through regular check-ins and follow-ups

Build and nurture long-lasting relationships, ensuring member satisfaction and loyalty

Address concerns to ensure member satisfaction and retention

Maintain accurate records in CRM tools and refine processes for better service delivery

Assist in the day-to-day operations of the membership platform

Work closely with the CEO, Portfolio Director, and internal teams to implement efficient processes

Support the launch and development of key services, contributing to platform growth

Key Skills & Experience

Customer Service Expertise: Minimum 5 years in customer success, call centres, or membership-based roles

Business Acumen: Familiarity with key business concepts, either through hands-on experience or formal training

Interpersonal Strength: Natural communicator with proven ability to build trust and rapport

Organisational Skills: Strong at managing priorities, tracking details, and delivering quality outcomes

Tech Savvy: Comfortable using CRM tools (e.g., HubSpot, Salesforce) and project management systems (e.g., Asana, Trello)

Problem Solving: Confident in identifying business challenges and proposing strategic solutions

Why Join Us?

Be part of the launch of a game-changing platform for SMEs

Competitive salary with long-term growth potential

Flexible and collaborative working environment

How to Apply

We’re hiring immediately — if you’re ready to help us make a difference for business owners across Australia, we’d love to hear from you.

Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.

Join EmpireOne and help revolutionise SME support and success.