About the role

As a member of the Swan Valley Visitor Centre team, the Tourism Officer is responsible for the day-to-day operations of the Visitor Centre front counter. This includes guidance, support and assistance to other team members on shift. The position is required to deliver an extremely high level of customer service providing comprehensive information, bookings, itinerary building and expert advice on local tourism products and services.

We currently have an opportunity for someone to join the team on a casual basis. Please note, the successful candidate for this role will have the availability to also work weekends when required.

Key Accountabilities include, but are not limited to:

• EFTPOS / online payments and balancing register takings
• Monitoring and stocktaking of all souvenirs
• Ensure the visitor centre is maintained in a safe, tidy and orderly manner

• Delivery of day-to-day operations of the Visitor Centre front counter
• Deliver a high-quality customer service in line with City of Swan’s Service Standards and Customer Service Charter
• Participate and work collaboratively with team members to deliver exemplary visitor servicing
• Support, guide and assist team members through positive motivation
• Supervise other front counter staff as required to deliver a leading level of service in line with Visitor Centre Service Standards
• Assist in the training and development of new staff in Visitor Centre processes and procedures if required
• Assist, coordinate or manage Visitor Centre projects as required
• Work with the Visitor Centre Manager and Coordinator to maximise Visitor Centre promotional opportunities and to achieve sales and budget targets
• Build and maintain effective working relationships with local tourism industry bodies
• Research and identify new tourism products and services to enhance existing Visitor Centre services
• This position has no delegated authority and no authority to deal with the media
• Accountable for:

About you

The successful candidate will have the following:

• Customer service experience and advanced customer service skills
• Demonstrated ability to work independently to organise, set work priorities, meet deadlines and achieve work outcomes
• Demonstrated computer skills including experience in booking, travel or tourism software
• Current ‘C’ class drivers licence
• Working with Children Check or willingness to obtain
• A satisfactory National Police Certificate

For more information about the role please refer to the position description.

About working with us

The rate for this position will be from $35.38 to $42.30 per hour (plus 25% casual loading) depending on the skills and experience of the successful applicant.

You will also enjoy benefits including

• Generous Superannuation contributions up to a total combined 16.5%
• Comprehensive employee wellness program
• Free parking options available
• Travelsmart allowance to support public transport use or cycling to work

About the City

The City of Swan, located north east of Perth, is the largest local government by land size in the Perth metropolitan area, and has one of the fastest growing populations.

The City covers an area of 1,042 square kilometres, equivalent to almost 20 per cent of the Perth metropolitan area. A beautifully diverse expanse of land, the City is rich in natural assets, including the iconic Swan River and internationally renowned Swan Valley viticulture region established in 1829.

Our location, services and facilities make the City an attractive place to live. The population across our 42 suburbs stands at 168,334 in 2023, but is set to reach 300,000 by 2050.

The Whadjuk people of the Noongar Nation have been the traditional custodians of the land for more than 40,000 years. The Derbal Yerrigan (Swan River) holds enormous cultural significance for the Noongar people. The City is also rich in European history, and our community is a melting pot of multiculturalism, with one in three people being born overseas and one in five speaking a language other than English at home. Our ideal location, significant history, diverse community and strong economy ensures a positive future for the City of Swan, full of opportunity.

Our purpose at the City is to improve the quality of life for all of the people who live in, work in and visit the City of Swan by delivering our vision of ‘one city, diverse people, culture and places’ through shared values of respect, excellence, accountability and leadership.

At the City of Swan we are committed to recruiting and retaining the right people and creating a great place to work. We offer our employees real careers, real impact, and real rewards.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ+, with disability, a culturally and linguistically diverse background, and people of all ages.

For a confidential discussion, please contact Danielle directly on 9207 8595

For queries regarding the application process, please contact our friendly People Services team on 9267 9039

To apply please submit a cover letter that outlines your qualifications and experience and why you would be a good fit for this role, and a resume via the link.

Closing Date: Sunday 25 May 2025 at 5PM AWST.

The City of Swan reserves the right to commence shortlisting and interviews earlier than the closing date. The City also reserves the right to close the vacancy early therefore if you are interested in this position, please submit an application as early as possible.

*No agencies please.

ID 29229