Position Overview:

The Care Team Leader is responsible for overseeing the day-to-day coordination and support of participants residing in SIL/SDA homes. This role ensures the delivery of high-quality, person-centred care aligned with NDIS goals, compliance standards, and the organisation’s policies and values.

Key Responsibilities:

1. Participant-Centred Care & Support

Ensure the delivery of personalised support services aligned with participants' NDIS plans.

Monitor the implementation of behaviour support plans, health plans, and daily routines.

Promote independence, dignity, choice, and community inclusion.

2. Staff Leadership and Supervision

Lead, mentor and supervise a team of disability support workers.

Organise staff rosters, manage shift coverage, and respond to last-minute changes.

Conduct regular staff meetings, provide feedback, and support professional development.

Oversee shift reports and incident reporting procedures.

3. Communication & Collaboration

Maintain strong communication with families, guardians, support coordinators, and health professionals.

Serve as the key liaison between the participants, staff, and management.

Escalate critical concerns to senior management in a timely manner.

Act as the primary contact for families, carers, and external agencies.

Maintain detailed records of care and support provided, including incident reports.

Prepare reports on residents' progress and any significant changes.

4. Administration & Compliance

Maintain up-to-date participant records and documentation in line with NDIS requirements.

Ensure the property and participant environments are safe, clean, and compliant with SDA/SIL standards.

Participate in internal audits, service reviews, and quality improvement initiatives.

Monitor medication management processes and incident reporting compliance.

5. Training & Development

Identify training needs and ensure all team members complete mandatory training (e.g., manual handling, first aid, infection control, NDIS Worker Screening).

Support onboarding of new staff and contribute to induction processes.

6. Resident Support & Development:

Encourage and support residents in developing life skills, fostering independence.

Assist with daily living tasks, such as cooking, personal care, and social activities.

Promote a person-centered approach to care, ensuring residents' dignity and preferences are respected.

7. Budget & Resources Management:

Manage the house’s budget, including overseeing expenditures on food, utilities, and other essentials.

Ensure that the house is well-maintained, managing repairs and upgrades as necessary.

Key Selection Criteria:

Certificate IV or higher in Disability, Community Services, or a related field.

Minimum 4 years’ experience in disability support services, including team leadership.

Strong understanding of the NDIS, SIL/SDA frameworks.

Excellent interpersonal and communication skills.

Strong organisational and problem-solving skills.

Ability to work flexible hours, including weekends or on-call as needed.

Current First Aid & CPR certification, NDIS Worker Screening, and Working with Children Check.

Valid Driver’s Licence and access to a reliable vehicle.

Desirable:

Experience with positive behaviour support implementation.

Previous experience with case management or rostering software.

Manual handling, Incident management and medication administration competency.