UGG Australia® is a proudly Australian-made and owned business, producing sheepskin boots and accessories locally since 1981. We are passionate about quality, sustainability, and supporting local craftsmanship. As we grow, we’re looking for a proactive and capable team member to support our operations from the ground up.

The Role
We’re on the hunt for a motivated and detail-oriented Office Administrator / Customer Support Coordinator to join our Laverton North team. You’ll play a vital role in ensuring smooth day-to-day operations across wholesale, retail, and online customer channels.

Key Responsibilities

Fast and accurate order processing, invoicing and production management

Communicating with wholesale and retail customers via email (B2B and B2C)

Organising shipments and coordinating dispatch

Maintaining stock levels and assisting with order fulfilment

Providing administrative support including reporting and database maintenance

Working closely with production, sales, marketing, and management to ensure smooth operations

Tracking orders and shipments, and proactively communicating delays or changes

Processing returns, exchanges, credits and claims

Assisting management with ad hoc tasks and general office duties

Website updates and basic social media support

What We’re Looking For

Strong organisational skills and attention to detail

Excellent written and verbal communication skills

Proficiency in Microsoft Office (especially Excel)

Experience with websites and accounting programs (Shopify, MYOB or similar preferred)

Prior experience in fashion, footwear, or wholesale is a bonus

A proactive attitude and willingness to learn and grow within the team

Why Join Us?

Be part of a proud Australian manufacturing brand

Supportive and friendly team culture

Onsite parking at our Laverton North facility

Staff discounts and seasonal product perks

Enjoy variety and long-term growth potential in your role

How to Apply
If you’re organised, enthusiastic, and ready to contribute to a team that values real craftsmanship and genuine service, we’d love to hear from you.
Click ‘Apply Now’ through SEEK.
No agencies or phone calls please. Only shortlisted applicants will be contacted.