We're on the hunt for a dedicated and detail-oriented Customer Relations Officer to provide top-notch assistance to our public sector clients. The successful applicant will have a knack for communication, be comfortable working in a fast-paced environment and have experience in a similar role.

Client Details

Our client is a well-established public sector organisation. Known for their commitment to community and excellent working conditions, this large organisation is an outstanding place to further your career in the Secretarial & Business Support department.

Description

• Efficiently respond to customer enquiries, ensuring high levels of customer satisfaction
• Coordinate and manage customer feedback
• Collaborate with various departments to resolve customer issues
• Maintain an updated knowledge of company policies and procedures
• Prepare detailed reports on customer interactions for management review
• Provide support to the Secretarial & Business Support department as required
• Attend team meetings and contribute to strategy discussions
• Ensure all responsibilities are carried out in accordance with the public sector's standards and regulations

Profile

A successful Customer Relations Officer should have:

• Relevant educational qualifications
• Prior experience in a customer relations role
• Exceptional communication and interpersonal skills
• Proficiency in Microsoft Office Suite and CRM systems
• A passion for delivering excellent customer service
• Ability to work effectively in a fast-paced environment

Job Offer

• A competitive salary range between $32 - $37 AUD per hour
• An inclusive and friendly company culture
• Opportunity to work in the easily accessible office
• Experience working in the public sector industry
• Chance to contribute to the Secretarial & Business Support department

If you believe you're the perfect fit for this Customer Relations Officer role, don't hesitate - apply today! This is your chance to make a real difference in a public sector organisation that truly values its employees.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Kristin Ford on +61864306402.