About Metropolitan Memorial Parks

With a commitment to providing compassionate care and affordable choices, Metropolitan Memorial Parks manages eight Memorial Parks across the Sydney and Hunter region, serving as places of reflection and support for communities.

Specialists to join this dedicated team.

About the Role:

Metropolitan Memorial Parks is expanding, and we’re looking for passionate customer care team member to be part of this next chapter as we take on the operations of the Rookwood Crematorium.

As part of our dedicated Customer Care team, you will provide exceptional customer service, ensuring a seamless and supportive experience for all.

Key Responsibilities:

Assisting with the coordination of services and products offered to customers.

Handling payments and appointment bookings.

Following up documentation and details with stakeholders and families.

Managing and escalating customer concerns with empathy and resilience.

Liaising and supporting families of the bereaved regarding memorial arrangements, products, locating loved ones and service offerings.

Providing exceptional customer service and organisational skills.

Addressing general inquiries with professionalism and accuracy.

Reception and administration duties as requested.

About You

To excel in this role, you will be a passionate customer service professional and a team player who is excited about being part of MMP’s expansion and bringing their expertise to the team.

In addition, you will have:

3 years' experience in reception and administration support roles.

Experience in a customer-centric, service focused environment.

Proven ability to thrive in a fast-paced, ever-changing environment.

Proficient in multitasking and managing multiple tasks simultaneously.

Strong attention to detail with a focus on productivity and efficiency.

Ability to handle difficult or sensitive situations professionally and effectively.

A team player with a cooperative, flexible and proactive approach.

Intermediate to advanced proficiency in, CRM software and MS Office.

Previous industry experience and experience in OPUS or Plotbox CMS systems is desirable.

To Apply:

If you are passionate about delivering solace and support to grieving families, we invite you to submit your resume and cover letter outlining why you would be perfect for this role.