We’re looking for a reliable, well-spoken and proactive person to join our team in a full-time, permanent Reception and Administration role.

Our current front desk administrator, valued member of our team, is going on maternity leave and will return to a different role within the business. This opens up a long-term opportunity for someone to step into an important customer-facing position.

You'll be the first point of contact, assisting customers in person, by phone and email while managing key admin tasks that help keep things running smoothly. We're after someone who is confident in Xero, comfortable with technology, and who would enjoy being part of a family-owned business with a close-knit team that works together and genuinely looks out for one another.

To be successful in the role, you will be able to demonstrate your ability in the following key criteria:

Bright and friendly personality with good people skills.

A strong organiser who has drive and is consistently reliable

Able to work individually demonstrating initiative, but also willing and capable to work as part of a team

Confident communicator and ability to effectively liaise with team members and clients

Excellent problem-solving skills with a common-sense approach

Proven experience and tendency to want to create and improve systems and processes

Bookkeeping experience or background, with min. 3 years experience of using Xero

Competent in using standard Microsoft software such as Word and Excel

Experience in using a cloud-based Job Management System (We use Salesforce)

Social media posting

Previous experience in a service or trade-based company

This position will report to the General Manager and is required to undertake the general administration of the business to ensure operational, management and other key functions of the business can operate effectively and efficiently and will be directly responsible for:

Be the ‘face of the business’ as the first point of contact: answering telephone calls, walk-in customers, emails and other correspondence.

Entering, maintaining and managing tasks in our job management system from start to finish

Maintaining the workflow to the highest of standards.

Delivering exceptional customer service to our clients.

Accounts payable and Accounts receivable

Reconciling bank statements

Completing payroll and timesheets

Managing and administering general administration functions for the business and GM.

Being a key member in the growth and development of a growing player in the industry

Weekly entering of data into our financial spreadsheets

A little bit about who we are. We are leading supplier of Custom Roof Flashings and Products, We manufacture everything in-house at our Coombabah factory and are a family-owned and operated business. We pride ourselves on reliable customer service and excellent quality products.

We are determined to find the right person to work full time, Monday to Friday, 6.30am to 4.00pm (your weekends are free!).

Quote job reference number: RD-ADMIN

If this opportunity is for you and you would like to work as part of a friendly team, please send your resume (PDF) to admin@roofingdepot.com.au with a covering letter outlining clearly why you feel you are the most suitable candidate for this role, by specifically addressing the key criteria above.

Previous applicants need not apply.