Connections WA is a growing multidisciplinary private practice in Port Kennedy, Perth, WA. We offer services in Psychology and Occupational Therapy. We support children, young people and adults. The team at Connections WA consist of highly motivated people who are committed to making a difference in the lives of others in our community.

We are seeking a caring, detail-oriented Client Care Coordinator to be the welcoming face and organised heart of our practice.

Closing date for applications: Monday, 26 May 2025.

What you will do

Be the first point of contact for new and existing clients via phone, email and in person

Schedule appointments for multiple clinicians

Coordinate waitlists through maintenance of accurate records and details of clients flowing into allocation to clinicians and progression to intake

Verify insurance and assist clients with benefits questions, including NDIS service agreements

Process therapy billings and funding models such as NDIS, private, HICAPS, Medicare

Maintain accurate records and ensure all forms are completed in line with professional standards

Support management and clinicians with administrative tasks, follow-ups and any fulfil any other reasonable duties required

Handle sensitive information with confidentiality and professionalism

What we’re looking for

Essential Experience:

Minimum 1 year of experience in a private allied healthcare setting with Process therapy billings and funding models such as NDIS, private, HICAPS, Medicare.

Systems Experience: Competent in Microsoft 365

Preferred Experience:

Supporting children, teens, and adults in the disability and/or psychosocial sector.

Prior use of client management software such as Halaxy.

Communication Skills: Excellent interpersonal and communication skills, with the ability to tailor interactions to suit clients of different ages, backgrounds, and diagnoses, as well as their families.

Time Management and Organisation: Strong ability to multitask, prioritise, and stay organised in a fast-paced, dynamic environment.

Client-Centred Service: Demonstrated empathy and understanding of psychosocial health needs, with a commitment to delivering exceptional customer service in a professional, sensitive, and compassionate manner.

Professionalism and Confidentiality: High level of discretion, professionalism, and emotional intelligence, with a clear understanding of privacy standards and confidentiality obligations.

Therapeutic Use of Self: Able to appropriately draw on personal insight and experiences to build rapport and empower clients and their families, while maintaining healthy professional boundaries.

Teamwork: Collaborative and flexible, with a willingness to work alongside clinicians, multidisciplinary allied health teams, and clients from diverse backgrounds.

Self-Care Awareness: Committed to sustaining personal wellbeing and resilience, and contributing to a supportive, health-focused workplace culture.

Additional Requirements:

Current First Aid Certificate and CPR competency

Police Clearance and Working With Children Check

Valid Australian driver’s licence and willingness to use own vehicle

How to apply

Please send your resume and copies of the additional requirements listed above to [email protected]

A cover letter and selection criteria are not required.