Company description:

About Brisbane Catholic Education
Brisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. As the largest provider of Catholic education in Queensland, BCE is dedicated to delivering high-quality education from Prep to Year 12. Through strong partnerships with parents, governments, and the wider community, BCE fosters social responsibility, self-discipline and Catholic values in all its students. We offer a supportive working culture where care for the individual is an important part of our ethos. Arrive at work every day to a welcoming and compassionate environment, knowing that you'll be supported to take care of what's important to you. Learn more about Brisbane Catholic Education.

Job description:

About our team
The Customer Solutions team leads BCE's IT project portfolio, acting as the bridge between IT capabilities and customer needs. They ensure that technology solutions enhance customer interactions, improve experiences, and support BCE's growth. The team fosters a culture of continuous innovation through collaboration and transparency, delivering valuable business outcomes across the digital ecosystem.

The Business Engagement team within our Information & Technology function is dedicated to driving transformative initiatives that empower progress and adoption across our organisation. Partnering with our BCE and Cairns' Schools and head offices, our team harnesses cutting-edge technologies, AI, and best practices to optimise processes, enhance & support user experiences, and ensure the ongoing improvement, integrity, and functionality of our systems. Our mission is to be a trusted partner in driving the success, efficiencies, and growth of our organisation and technology landscape. Our dedicated team of highly skilled System Administrators, Functional Consultants, Business Analysts, & Support Staff, comprised of Business Technology Services, School Technology Services, and Portfolio & Digital Experience manages a wide range of critical systems, including Finance, Payroll, LMS, HRIS, Risk & Compliance, Corporate Intranet, and School Administration & Information systems.

Summary

Showcase your ability as the Senior IT Engagement Officer, driving organisational change through process improvements. In this role, you will support the day-to-day operation of our payroll solution - aPay (Ascender). You will be involved in user maintenance, issue investigation and resolution, enhancements, releases, and working with business stakeholders and partners. This team also supports integrations with our HR solutions - SAP SuccessFactors, Strato, and WorkforceX.

• Location: BCEO Woolloongabba
• Work hours: 38.00 hours per week | Hybrid working arrangements available
• Salary: $133,554.00 - $148,386.00 + super
• Status: Full Time Continuing

About the opportunity

In this position you will be responsible for:

• Provide services for aPay (Ascender) modules, including customisations, WSS and Extend, Integration, and Reporting.
• Manage user requests through the Service Desk, including effective triaging and escalation where appropriate.
• Monitor system performance and data integrity, providing recommendations and direct actions to sustain or enhance capability.
• Partner with the business and SMEs to drive and deliver business outcomes and initiatives.
• Act as the interface between business users and external system support teams, guiding the business on system updates and their impact on business processes.
• Manage Payroll system upgrades, monitoring background jobs and tasks, performance tuning, capacity planning, data integration, testing, and patch release management.
• Engage with vendors as required for support and enhancements.
• Develop and implement change management strategies and implementation plans aligned to new initiatives or existing information systems and services.

About you

To be successful in this position you will bring relevant contemporary skills and experience including:

• Essential knowledge of aPay (Ascender) solutions and business processes, or multiple Payroll solutions.
• Demonstrated experience and knowledge with Payroll and best practices.
• Intermediate to advanced expertise in writing SQL queries.
• Experience in developing reports using specific reporting software (knowledge of SQL is essential).
• Skills in business analysis, product management, release management, change management, and support management.
• Relevant qualifcation and experience in education, business, information technology, information systems or another relevant field.
• Demonstrated experience in supporting end users through transformation of process, practice and technology
• Understanding of Project and Change Management practices as they relate to information systems support, optimisation and implementation

Eligibility and Safeguarding requirements:

• Eligibility to work in Australia for the duration of the appointment.
• Positive Notice Blue Card for working with Children.

Why choose BCE

Join us and be part of the largest Catholic Diocese in Queensland, nurturing your personal and professional development goals. As a valued member of our organisation, enjoy these and other rewards:

• Opportunities for career advancement and professional development
• Competitive remuneration and flexible work arrangements (position dependent)
• Access to targeted AI tools and training with a focus on innovation and strong ethical standards. Learn more here: The Rome Call for AI Ethics and Microsoft Australia News Centre
• Salary packaging and salary-sacrificing options
• Active staff social club and wellness programs
• Personal support for our employees and families through the Employee Assistance Program.

Please note applications for this position may be considered as they are received, and an appointment made prior to the advertised close date.

Everyone at BCE models and fosters a commitment to the safeguarding of children and promotes a culture where student protection is everyone's responsibility. The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people and/or adults-at-risk. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or adults-at-risk.

Equity and inclusion are at the core of our Catholic values and we recognise the benefits of a diverse workforce. We encourage and welcome candidates from all backgrounds to apply for this position.

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