The successful candidate will be responsible for leading the front desk team, coordinating day-to-day workflows, and ensuring every patient interaction reflects the high clinical standards of the practice. This role plays a vital part in maintaining seamless communication, staff performance, and exceptional service.

Key responsibilities:

Oversee front office operations and admin workflows

Lead, mentor and coordinate the front desk team to deliver premium patient care

Manage scheduling, appointment coordination and front desk communications

Handle patient feedback and complaints with professionalism and empathy

Coordinate team rostering, training and performance support

Oversee financial transactions, including HICAPS, EFTPOS, billing and reconciliation

Ensure effective use of dental practice software

Maintain clear communication between admin, clinical staff and leadership

Liaise with vendors, suppliers and service providers as required

Support compliance with regulatory standards and internal policies

About you:

The ideal candidate is confident, detail-orientated, and passionate about team leadership and exceptional patient care. You will be calm under pressure and capable of managing multiple priorities while creating a warm, welcoming front office environment. Key requirements include:

3+ years of experience in dental practice administration/management

Previous leadership or coordination experience in a healthcare or dental setting

Strong organisational and multitasking abilities

Excellent communication and interpersonal skills

Proficiency with D4W and Hicaps

A collaborative, team-focused mindset

A proactive, solutions-driven approach to problem solving

High standards of professionalism, service and confidentiality